Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheridan F. Coplin

Nashville,MI

Summary

Knowledgeable General Office Assistant with solid background in managing office tasks efficiently. Proven ability to coordinate schedules, maintain records, and support administrative functions. Demonstrated strong organizational and communication skills in previous roles.

Overview

12
12
years of professional experience

Work History

Housekeeping

Gull Lake Ministries
04.2024 - Current
  • Cleaning Residential, cottages, and public areas including distribution of linens, making beds, cleaning bathrooms (toilets, sinks, mirrors, shower scrub, shower curtains, and restocking
  • Dusting, Vacuuming, sweeping, mopping, glass, stainless steel polish, emptying trash and cobwebbing
  • Cleaning Full Kitchen including doing dishes, cleaning sinks and counters, cleaning refrigerator, and restocking

Office Manager

Barry County Christian School
07.2023 - 03.2024
  • Manages the operation of the central school office
  • Serves as building receptionist; answers and responds to telephone and in-person inquiries from students, staff, parents, and the public
  • Answers the telephone and screens calls for the principal, staff, students, and others working in the building
  • Receives and distributes mail
  • Acts as Administrative Assistant to the Principal; maintains appointment calendar; schedules meetings, compiles data for enrollment and other reports and lists; formats correspondence, forms, memoranda, and reports
  • Creates and distributes the local school newsletter and maintains a distribution list
  • Attends Board Meetings and prepares minutes
  • Occasionally coordinates activities of volunteers; provides training; assigns and reviews tasks as well as maintaining a current listing of volunteers
  • Registers incoming students and processes enrollment materials; completes data input on computer; coordinates services and information with sending/receiving schools and district offices; completes procedures for students withdrawing from the school
  • Maintains student attendance records; alerts principal to student attendance problems; may contact parents to verify absence of students
  • Establishes and maintains staff records as required by law; maintains staff absence records
  • May assist with assignment and release of substitute personnel in coordination with the building Principal
  • Maintains student records and ensures the database and student records are accurate and complete
  • Runs quarterly grade reports and other activities associated with maintaining student records
  • Collects monies for various student activities and events; prepares and maintains bank deposits according to BCCS procedures
  • Attends to student 'medical needs' such as dispensing medication and basic First Aid
  • Assists with emergency drills
  • Schedules building use; monitors building keys; maintains safe
  • Troubleshoots problems with office equipment and calls for service as necessary
  • Supervises students who come into the office; monitors and corrects student behavior
  • Makes non-instructional decisions as needed during the principal's absence
  • Promotes effective public relations with parents and the general public
  • Maintains a very close working relationship with the building principal on all matters pertaining to the success of the school; keeping the principal informed by reviewing and analyzing special reports; summarizing information; and identifying student and staff needs
  • Coordinates with the building Principal on special events, creating programs and other applicable materials for school events
  • Communicates with and consistently keeps the building Principal, and primary organizational Office Manager informed of all concerns and/or issues, works with Finance Manager and other Administrative Staff on a regular basis and maintains frequent communication

Executive Assistant

Eaton County
02.2021 - 06.2021
  • Provides administrative support to the Controller/Administrator and Deputy Controller/Administrator, including typing correspondence to internal offices, attorneys, employees, and outside individuals, which may involve highly confidential or legal information
  • Receives all phone calls and visitors for the Controller
  • Assists in the administration of the employee benefits program for the County including health, dental, life, sickness and accident and retirement
  • Conducts orientation on employee benefit program for all new County employees
  • Maintains current forms for applicants, new hires and employee benefits
  • Prepares new employee benefit packages
  • Assists Human Resources with all new job openings/postings
  • Schedules new hire physicals and contacts the appropriate Department Head with pertinent information for new hires to begin employment
  • Receives visitors and telephone inquiries regarding employment with the County and general questions
  • Utilizes E-Verify program during the onboarding process for new hires
  • Provides administrative support to the Deputy Controller/Administrator
  • Types and mails Committee agendas and minutes for the various Committee meetings
  • Maintains all documentation regarding these meetings
  • Also assists in the preparation of the monthly Committee and Board meeting packets
  • Maintains meeting agendas/minutes for standing committee meetings, public notices, and appointments on County Website
  • Responsible for updating information to the website
  • Provide back up to the Financial and Purchasing Assistant and Benefits Specialist, and other staff as required
  • Performs a variety of other support functions including filing, typing, copying, scanning and faxing, documents and other tasks, as needed

General Office Assistant

Michigan Secretary of State
05.2016 - 02.2021
  • Interact with customers professionally by phone, email, or in-person to provide information involving driver, vehicle, and watercraft information
  • Recording and organizing contact information in sections customer relationship management database
  • Analyze and review driving records as well as ensure privacy of valuable information
  • Foster operational efficiency and compliance with company policies
  • Deliver expert clerical support and customer service, diffusing upset customers and difficult situations
  • Schedule appointments for customers daily
  • Recognized and diffused irate callers prior to escalation and applied customer service techniques for effective resolution

State Worker

Hastings Michigan Secretary of State
07.2015 - 05.2016
  • Interact with customers professionally in-person to provide information involving driver, vehicle, and watercraft information
  • Recording and organizing contact information in sections customer relationship management database
  • Analyze and review driving and vehicle records as well as ensure privacy of valuable information
  • Foster operational efficiency and compliance with company policies
  • Deliver expert clerical support and customer service, diffusing upset customers and difficult situations
  • Utilize problem solving skills to meet customer needs
  • Review and understand series of important documents such as driver's licenses, passports, birth certificates, vehicle titles, registration, proof of insurance, and license plates

Teller

Thornapple Credit Union
06.2013 - 07.2015
  • Accept cash, checks, and other forms of payment
  • Process deposits and withdrawals
  • Cash checks
  • Issue savings bonds, money orders, and cashier’s checks
  • Collect loan payments
  • Process payment for bills
  • Balance drawer daily
  • Close accounts

Education

High School Diploma -

Lakewood High School
Lake Odessa, MI
06.2011

Skills

  • Customer service
  • Verbal communication
  • File organization
  • Scheduling appointments
  • Data entry
  • Appointment coordination
  • Administrative support
  • Document management
  • Database maintenance
  • Proofreading documents
  • Time management
  • Verbal and written communication
  • Strong problem solver
  • Cleaning and housekeeping

Timeline

Housekeeping

Gull Lake Ministries
04.2024 - Current

Office Manager

Barry County Christian School
07.2023 - 03.2024

Executive Assistant

Eaton County
02.2021 - 06.2021

General Office Assistant

Michigan Secretary of State
05.2016 - 02.2021

State Worker

Hastings Michigan Secretary of State
07.2015 - 05.2016

Teller

Thornapple Credit Union
06.2013 - 07.2015

High School Diploma -

Lakewood High School

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Sheridan F. Coplin