Sheridan Higgins
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Server
Chili's Bar And Grill
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Pizza Cook
Twisted Sisters Tap House
06.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
Host/hostess
Ellis County BBQ
02.2022 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Customer Service Representative
Domino's Pizza
07.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma -
Midlothian High School
Midlothian, Texas05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Bill computation
- Team Player
- Warm and Friendly
- Adaptable and Flexible
- Reliable and Responsible
- High Energy and Stamina
Timeline
Server
Chili's Bar And Grill
11.2023 - Current
Pizza Cook
Twisted Sisters Tap House
06.2022 - 11.2023
Host/hostess
Ellis County BBQ
02.2022 - 05.2022
Customer Service Representative
Domino's Pizza
07.2020 - 02.2022
Diploma -
Midlothian High School
Similar Profiles
Brittaney McCarthyBrittaney McCarthy
Manager's Assistant at Chili's Bar and GrillManager's Assistant at Chili's Bar and Grill
STEVEN TYNERSTEVEN TYNER
Hospitality and Bar Manager at Chili's Bar and GrillHospitality and Bar Manager at Chili's Bar and Grill
Richard LarrainRichard Larrain
Chili Line Cook at Chili's Bar and GrillChili Line Cook at Chili's Bar and Grill
Alyssa WomackAlyssa Womack
To-Go Specialist at Chili's Bar and GrillTo-Go Specialist at Chili's Bar and Grill
Gavin EvansGavin Evans
Server at Hurstbourne Country ClubServer at Hurstbourne Country Club