Summary
Overview
Work History
Education
Skills
Websites
Certification
Trainingandskills
Timeline
Generic

Sheridan Shears

Plano

Summary

Motivated Army veteran with 4+ years of experience in Human Resource functions, including employee relations, talent management, mail distribution, customer service, and policy development. Proven ability to cultivate a positive work culture aligned with organizational objectives. Seeking a hands-on work environment alongside driven individuals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
03.2024 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by interacting with customers with a friendly demeanor and promptly addressing their needs especially during hectic periods to promote a fun, positive environment.
  • Handled customer complaints professionally, resolving issues promptly by providing exceptional customer service and building rapport with patrons to ensure satisfaction and foster loyalty leading to increased repeat business.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Enhanced customer satisfaction by efficiently preparing a wide variety of high-quality hot and cold beverages with consistently positive customer satisfaction scores by focusing on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Human Resource Manager

United States Army
09.2019 - 02.2024
  • Increased mail distribution time by 20% to all employees in an organization of over 600 personnel
  • Flawlessly prepared organizational documentation for Senior Executives in an organization of over 600 employees without error
  • Seamlessly collected and produced data for Senior Executives in an organization of over 600 employees via Microsoft Office with a time reduction of 35%
  • Tracked the absences and financial documentation for an organization of over 600 employees
  • Recognized for outstanding customer service skills while preparing personal documentation for over 600 individuals in preparation of overseas duty assignment in support of U.S
  • Army Europe
  • Trained and mentored several subordinates in job essential tasks

Front Desk Receptionist

HotWorx
01.2019 - 07.2019
  • Utilized rapport marketing capabilities to meet and exceed membership sales goals
  • Worked as a team player to help grow the member base of the studio through sales, onboarding new members, and superior customer service to keep long term members
  • Performing various tasks to promote the HOTWORX brand and services in the community including doing outreach to prospective members by phone, text, email and talking with prospects at local events
  • Ensured workspace was sanitized and cleaned to HOTWORX member's satisfaction and Department of Health standards

Line AssociateCashier

Panera Bread
07.2017 - 07.2018
  • Constructed sandwiches, salads, and barista drinks, taking orders for drive thru and cafe, handing out orders in drive thru and dining room, answering any questions and concerns for customers
  • Ensured preparation and kitchen surfaces were sanitized and cleaned in accordance with Department of Health standards

Education

Associate Degree in Nursing - Psychiatric Nursing

Collin College
Frisco
06-2026

High School Diploma -

Centennial High School
Frisco, TX
06.2019

Skills

  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Opening and closing duties
  • Time management
  • Training and mentoring
  • Records management
  • Benefits and compensation management
  • Compensation and benefits
  • Corrective action planning
  • Payroll administration
  • Compliance

Certification

  • CLS Certified
  • Active Secret Security Clearance

Trainingandskills

  • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Combat Life Saver Certified - 2021
  • Field Sanitations Team Certified - 2021

Timeline

Barista

Starbucks
03.2024 - 11.2024

Human Resource Manager

United States Army
09.2019 - 02.2024

Front Desk Receptionist

HotWorx
01.2019 - 07.2019

Line AssociateCashier

Panera Bread
07.2017 - 07.2018

High School Diploma -

Centennial High School

Associate Degree in Nursing - Psychiatric Nursing

Collin College

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Sheridan Shears