Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Sheridan Skrobanek

Sheridan Skrobanek

Spring,TX

Summary

A reliable and accomplished healthcare professional with 15+ years experience in prioritizing, problem solving and handling diverse tasks with efficiency. Maintains continuity of computer and office proficiency with professionalism and confidentiality. Demonstrates flexibility and organizational skills. Respected by physicians, office staff, patients and surgical teams for demonstrating excellent customer service and the ability to work accurately under pressure. Seeking a new position where I may utilize my skills and experiences. Authorized to work in the US for any employer

Overview

20
20
years of professional experience
1
1
Certification

Work History

Chronic Care Management/CCMA

Qorum Partners
03.2023 - 11.2023
  • Coordinated care by leading daily patient rounds and facilitating communication among nurses, ancillary staff and physicians
  • Manage 12 additional care manager to ensure patient engagement is being made for chronic care management as well as remote patient monitoring
  • Create and develop care plans for patients
  • Communicated with nurses and physicians regarding core measures and other evidence-based practice compliance
  • Delivered comprehensive planning, implementation, and evaluation of plans of care
  • Contributed to continuous quality improvement activities in support of departmental objectives
  • Worked with medical teams, patients and families to implement effective treatment plans
  • Documented case notes daily and coordinated follow-up for seamless case management
  • Organized clinical documentation, treatment plans, and referrals
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Ancillary & Allergy Specialist

Magnolia Family Medicine
02.2022 - 01.2023
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Verified patient insurance coverage and collected required co-payments
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Performed medical records management, including filing, organizing and scanning documents
  • Collected and documented patient medical information such as blood pressure and weight
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
  • Measured patient pulse oximetry
  • Oriented and trained new staff on proper procedures and policies.

Surgery Coordinator/Medical Assistant

Evergreen Spine & Neurosurgery Center
08.2021 - 01.2022
  • Schedule patients' surgeries and pre-operative appointments with primary care physicians
  • Insurance verification /obtaining authorization for surgeries
  • Educate patient about pre and post- operative procedures
  • Communicate with medical supply representatives to order surgery equipment/ durable medical equipment
  • Worked directly with the physician to ensure accurate interpretation, coding and reimbursement
  • Complete coding for spine surgery using ICD 10, CPT and HCPS guidelines
  • Work directly with the physician to ensure accurate interpretation of coding and reimbursement
  • Scheduling patients for pre-op testing and obtaining medical clearances from primary care physicians
  • Scheduling patients for their post-op appointments
  • Ensuring all surgeries have been coded correctly/ inputting surgical charges and diagnosis codes
  • Communicating with medical supply representatives to order surgery equipment
  • Facilitate communication between physician and hospital departments, department management and patients
  • Work independently on assigned tasks with minimal supervision.

Medical Assistant

Northwest Houston Neurology
02.2021 - 08.2021
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Organized charts, documents and supplies to maintain team productivity
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records
  • Assessed, documented and monitored vital signs for patients within outpatient setting
  • Followed principles of asepsis and infection control to meet patient safety guidelines
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Brand Associate

Gap Inc
10.2019 - 03.2021
  • Operated cash register, collected payments and provided accurate change
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer services
  • Learned roles of other departments to provide coverage and keep store operational
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment
  • Trained new employees on procedures and policies to maximize team performance.

Medical Receptionist

Advanced Orthopaedics & Sports Medicine
03.2009 - 08.2013
  • Used computer programs and registration systems to schedule patients for routine and complex procedures
  • Managed over 50 patient check-ins per day
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Checked patient data including insurance, demographic and health history to keep information current
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Obtained payments from patients and scanned identification and insurance cards.

Insurance Verification Specialist/LOP Collections

Mernorial MRI & Diagnostic
12.2007 - 06.2008
  • Determine If re-authorization needed for new order
  • Verify Medicaid eligibility
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
  • Retained strong medical terminology understanding in effort to better comprehend procedures
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system
  • Verified that patients had proper insurance coverage prior to any procedures or appointment scheduling
  • Created and maintained accurate and confidential patient files according to regulatory mandates
  • Updated patient financial information to promote accurate record keeping.

Surgery Coordinator/Administrative Assistant

Healthcare Diagnostics, LLC
02.2004 - 08.2006
  • Booked surgeries according to physician volume and maintained prompt turnaround times
  • Collaborated and established strong working relationship with physicians, supervisors and colleagues
  • Scheduled follow-up appointments as designated by physician
  • Checked patient insurance and collected pre-authorizatio from providers
  • Gathered current medical information and reviewed histo to gather details for surgeons
  • Worked with operating facilities to schedule procedures behalf of 5 surgeons
  • Distributed treatment and procedural information to patie
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members
  • Managed patient check-in and check-out procedures and processed payments
  • Adhered to HIPAA requirements to safeguard patient confidentiality
  • Scheduled and confirmed patient appointments and consultations
  • Transmitted medical records and other correspondence b mail, e-mail, or fax
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Education

Diploma -

Humble High School
05.1998

Skills

  • HIPAA Compliance
  • Community Resources
  • Care Planning
  • Training and education

Certification

  • AED Certification
  • CCMA Certification
  • CPR Certification
  • BLS Certification
  • Certified Medical Assistant

Timeline

Chronic Care Management/CCMA

Qorum Partners
03.2023 - 11.2023

Ancillary & Allergy Specialist

Magnolia Family Medicine
02.2022 - 01.2023

Surgery Coordinator/Medical Assistant

Evergreen Spine & Neurosurgery Center
08.2021 - 01.2022

Medical Assistant

Northwest Houston Neurology
02.2021 - 08.2021

Brand Associate

Gap Inc
10.2019 - 03.2021

Medical Receptionist

Advanced Orthopaedics & Sports Medicine
03.2009 - 08.2013

Insurance Verification Specialist/LOP Collections

Mernorial MRI & Diagnostic
12.2007 - 06.2008

Surgery Coordinator/Administrative Assistant

Healthcare Diagnostics, LLC
02.2004 - 08.2006

Diploma -

Humble High School

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Sheridan Skrobanek