Summary
Overview
Work History
Education
Skills
Certifications
Languages
References
Timeline
Generic

Sheriden C. Franks

Mead,OK

Summary

Results-driven leader with a proven track record of transforming operations through continuous improvement and strategic execution. Adept at driving cross-functional collaboration, optimizing processes, and delivering measurable outcomes that exceed expectations. Expertise in building high-performing teams and implementing innovative solutions to complex challenges for sustainable growth and organizational success.

Overview

8
8
years of professional experience

Work History

Strategic Delivery Senior Manager

Choctaw Nation of Oklahoma
Durant, United States
11.2022 - Current
  • Delivered strategic goals and continuous improvement initiatives to enhance Choctaw Nation's performance across multiple divisions.
  • Led cross-functional teams to improve operational efficiency, reduce costs, and increase productivity in areas such as Food and Beverage (Alcohol Services), Member Services (Gift Shops and Housing Vendor Payments), Special Services (Indian Child Welfare), and Health (Multiple Projects).
  • Directed projects from conception to completion, ensuring alignment with timelines, budgets, and strategic objectives across various tribal services.
  • Facilitated meetings and coaching sessions to drive continuous improvement project processes, ensuring collaboration and progress across teams.
  • Developed and implemented continuous improvement plans tailored to each division, driving growth, sustainability, and profitability across the tribe.
  • Utilized robust analytics and projections within projects to track progress, optimize resources, and forecast outcomes, ensuring data-driven decisions.
  • Established clear communication channels across departments to foster collaboration and streamline operations in tribal initiatives.
  • Negotiated cost-effective contracts with external vendors while minimizing expenses and aligning with organizational goals.
  • Oversaw talent development programs, building high-performing teams to support the tribe's strategic goals.
  • Provided executive leadership with performance metrics, strategic insights, and recommendations for improvement across divisions.
  • Partnered with IT to integrate new technologies and enhance system capabilities in various service areas.
  • Cultivated and maintained relationships with key stakeholders to ensure alignment with business objectives and long-term strategies across tribal divisions.

Pharmacy Consultant

AspenRX Health
Tampa, FL
07.2020 - 11.2022
  • Counseled patients on drug therapies to ensure proper intakes.
  • Developed plans of care for complex cases with the assistance of physicians and other healthcare professionals.
  • Assisted in the implementation of new pharmacy systems and processes.
  • Provided consultation to patients on the proper use of medications, side effects, and drug interactions.
  • Facilitated communication between pharmacists, physicians, nurses, and other healthcare providers regarding pharmaceuticals.
  • Evaluated therapeutic regimens for appropriateness based on evidence-based medicine guidelines.

Senior Project Manager / Leadership Team Member

Pharmcap LLC
Kingston, OK
01.2020 - 08.2021
  • Redefined the company’s core values and mission to unite interdisciplinary teams and improve operational efficiency.
  • Coordinated resources across multiple departments and teams to ensure successful completion of projects.
  • Collaborated with stakeholders to develop realistic expectations for deliverables.
  • Provided guidance to team members on how to overcome obstacles during the course of a project.
  • Created detailed reports on project status, issues, risks and opportunities.
  • Provided training sessions to staff on new processes or systems related to projects.
  • Identified potential risks associated with projects and developed mitigation strategies.
  • Assessed resource requirements and allocated personnel accordingly.
  • Resolved conflicts between team members in order to maintain productivity levels.
  • Implemented process improvement initiatives aimed at increasing efficiency within the organization.
  • Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
  • Ensured compliance with relevant regulations during all stages of a project's lifecycle.
  • Developed comprehensive project plans to be shared with stakeholders.
  • Managed project scope, timeline and budget in alignment with company objectives.

Pharmacy Operations Manager

Kingston Pharmacy
Kingston, OK
10.2016 - 08.2021
  • Managed pharmacy operations in compliance with legal requirements and federal/state-defined laws and regulations.
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
  • Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
  • Collaborated with medical professionals to provide patient care services in a timely manner.
  • Created reports summarizing key performance metrics related to pharmacy operations.
  • Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
  • Negotiated contracts with pharmaceutical manufacturers for supply agreements at competitive prices.
  • Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
  • Coordinated with insurance companies regarding billing issues or payment disputes.
  • Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
  • Established quality assurance standards for all aspects of pharmacy operations.
  • Oversaw the implementation of new technologies such as electronic prescribing systems.
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Monitored inventory levels to ensure adequate supplies are available at all times.
  • Prepared annual budgets based on projected revenue growth projections.
  • Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
  • Advised patients on potential drug interactions and side effects, proper dose timing, and medication storage.
  • Administered vaccines to immunize patients against communicable diseases.
  • Trained pharmacy interns and newly hired technicians.

Education

Professional degree (PharmD) -

South College School of Pharmacy
Knoxville, TN, United States
06.2016

Bachelor’s Degree - Chemistry/Biology

Southeastern Oklahoma State University
Durant, OK, United States
05.2013

Skills

  • Continuous Improvement
  • Strategic Planning
  • Budget Oversight
  • Business Performance Management
  • Market Analysis
  • Operations Management
  • Cross-Functional Communication
  • Team Leadership
  • Influencing and Negotiating
  • Project Management
  • Operational Efficiency
  • KPI Development and Tracking
  • Stakeholder Engagement
  • Data Analytics
  • Talent Development
  • Organizational Development
  • Reporting management

Certifications

  • Principle of Practice Management - MGMA
  • Certified Executive Coach - COR.E Leadership Dynamics Specialist (CLDS)
  • Certified e-Business Consultant (CEC)
  • Certified Professional Coach (CPC)
  • Energy Leadership Index Master Practitioner (ELI-MP)
  • Six Sigma Master Black Belt
  • Lean Six Sigma Green Belt
  • Certified Lean Practitioner
  • Project Management Professional
  • Scrum Master Certified
  • Oklahoma Licensed Pharmacist #17195 - 2016
  • Texas Licensed Pharmacist #60341 - 2017
  • North Carolina Licensed Pharmacist #29746 - 2020
  • Certified Patient-Centered Diabetes Management, American Pharmacist’s Association
  • Certified Pharmacy Immunization Delivery Certification, American Pharmacist’s Association
  • Certified Medication Therapy Management Certification, American Pharmacist’s Association
  • Certified Cardiopulmonary Resuscitation, Basic Life Support Certification, National CPR Foundation
  • Certified Project Connect: Smoking Cessation Facilitator, Caron: Comprehensive Addiction Treatment

Languages

English, Advanced (Spoken, Written, Read)

Spanish, Intermediate (Spoken, Written, Read)

References

References available upon request.

Timeline

Strategic Delivery Senior Manager

Choctaw Nation of Oklahoma
11.2022 - Current

Pharmacy Consultant

AspenRX Health
07.2020 - 11.2022

Senior Project Manager / Leadership Team Member

Pharmcap LLC
01.2020 - 08.2021

Pharmacy Operations Manager

Kingston Pharmacy
10.2016 - 08.2021

Professional degree (PharmD) -

South College School of Pharmacy

Bachelor’s Degree - Chemistry/Biology

Southeastern Oklahoma State University

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Sheriden C. Franks