Summary
Overview
Work History
Education
Skills
Timeline
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Sheridon Woods

Cahokia,IL

Summary

Goal-oriented Guest Services Supervisor with more than 15 years of experience. Exceptionally fast learning with aptitude for maintaining big picture values through efficient day-to-day systems.

Overview

17
17
years of professional experience

Work History

Guest Service Supervisor

Drury Hotels
07.2016 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • Created memorable experiences for guests by anticipating their needs and going above expectations.
  • Coordinated with maintenance teams to promptly resolve any reported issues affecting guest comfort or safety.
  • Increased repeat business with exceptional customer service and personalized attention.
  • Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.

Customer Service Supervisor

Schnucks Markets
04.2012 - 06.2021
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Open/close store
  • Prepared daily deposits




Medical Assistant

Morning Glory Assisted Living
10.2009 - 01.2012
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted patients with daily tasks such as bathing, cooking, errands, etc.
  • Administer medications

Assisant Manager

Family Dollar
05.2007 - 08.2009
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

No Degree - Medical Assisting

Everest College
Earth City, MO
10.2009

High School Diploma -

Belleville West Highschool
Belleville, IL
05.2003

Skills

  • Decision-making capabilities
  • Sales and Upselling
  • Team Management
  • Multitasking proficiency
  • Guest Relations
  • Greeting customers
  • Exceptional communication
  • Check-in procedures
  • Policy Enforcement
  • Front Desk Operations
  • Self Motivation
  • Problem-Solving

Timeline

Guest Service Supervisor

Drury Hotels
07.2016 - Current

Customer Service Supervisor

Schnucks Markets
04.2012 - 06.2021

Medical Assistant

Morning Glory Assisted Living
10.2009 - 01.2012

Assisant Manager

Family Dollar
05.2007 - 08.2009

No Degree - Medical Assisting

Everest College

High School Diploma -

Belleville West Highschool

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Sheridon Woods