Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherie Betters

Long Beach

Summary

Hospitable Admissions Coordinator with over 10 years of experience in customer service including excellent phone etiquette and remains calm in stressful and hectic working conditions. I have assisted the marketing department in handling all administrative task, including handling phone calls, walk-ins and assisted with giving tours of the community to qualifying prospects, assembled medical records and maintained files for future use. Skilled at researching, filing and handling insurance claims and concerns.

Overview

10
10
years of professional experience

Work History

Admissions Coordinator

Brittany House
04.2018 - 05.2024
  • Provided exceptional customer service during phone and email interactions with prospective residents families, assisted with the smooth transition of new residents in the community, addressed concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.

Psychiatric Nurse Assistant

Veterans Affairs Medical Center
01.2014 - 01.2017
  • Educated patients and families about mental health, diagnoses and treatment options.
  • Explained useful coping methods to relieve depression and anxiety.
  • Deescalated agitated patients using verbal interventions before resorting to physical restraints or seclusion when necessary.
  • Provided education to patients'' families regarding mental health disorders, treatment options, and community resources available for support.

Education

High School Diploma -

Simon Rodia High
Los Angeles, CA
06.1995

Skills

  • Strong Organization
  • Data Verification
  • Client Relations
  • Medical admissions processes

Timeline

Admissions Coordinator

Brittany House
04.2018 - 05.2024

Psychiatric Nurse Assistant

Veterans Affairs Medical Center
01.2014 - 01.2017

High School Diploma -

Simon Rodia High
Sherie Betters