Sherie Butt

• Lead and maintain highly skilled team of six account representatives while encouraging team focused environments and consistently boosting team morale
• Provide guidance to ensure adherence to company guidelines, policies, and procedures while providing best in class customer service
• Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews and administer salaries for staff
• Partner with Supply & Demand Planning teams to predict shortages in business forecasts, factory purchasing, and orders short to plan
• Manage order book for Key Account, Dillard's, equating to 100k in pairs, $6M/year in sales
• Work closely with different departments to develop innovative solutions to functionality issues
• Manage multiple projects and prioritize efficiently

SAP Super User for Customer Service Team

• Team lead for company projects including, SAP Enhancements, 3PL Transition, Returns Optimization
• Provide leadership and operational oversight, as well as create and optimize test cases to maximize success of software testing

• Oversaw team of nine, including account representatives and operations specialists
• Managed wholesale order book to ensure maximum fill rates, allocations, and release
• Handle major business accounts including Dillard's, Nordstrom, and Macy's, equating to 300k in pairs, $15M/year in sales
• Assist management with team development and training
• Identify approved products, accounts, and orders to use within Cross Dock process and advise other stakeholders regarding processes and procedure adherence and order fill rates
• Hand-picked for systems testing and training efforts in SAP, Cross Dock Implementation, and B2B Site Re-launch

• Managed allocation and delivery processes to ensure maximum shipping against warehouse capacity, inventory, and purchase orders versus business forecast
• Oversee B2B platform and website development for US Business as subject matter expert for training, testing, and implementation; ensure all new accounts properly configured, future site enhancements vetted, and optimize account and salesmen utilization through effective marketing
• Led new hire training and onboarding for all customer service representatives for systems, processes, and business procedures
• Ensured data integrity for all customer orders and enforced business deadlines for accurate demand planning and purchasing
• Developed KPI reporting process for daily/weekly/monthly distribution to all of business management and executive team
• Acted as EDI Specialist and oversaw related tasks: National Retail Federation (NRF) codes, Global Exchange Services (GXS)/SPS catalogs, ATP feeds, and iDoc errors.

• Reviewed and accurately entered purchase orders in SAP, working closely with Sales, Customer Service, and Operations
• Ensured data integrity of all customer orders, maintained data accuracy standards and order entry deadlines
• Coordinated and edited customer orders for correct styles, colors, prices, terms, delivery dates, duplications, and programs
• Developed and implemented strategies to increase efficiency in order processing

• Onboarded, trained, and managed 30-person warehouse staff that effectively and consistently met performance and business shipping, receiving, and distribution goals
• Developed improvement plans for allocation of resources allowing for increased efficiency and reduction in overtime costs
• Managed daily duties/assignments and ongoing development of warehouse staff
• Directly ensure and maintain safe work environment throughout warehouse facility by providing regular safety training.

• Managed team of 10 department trainers, providing direct support, development, and guidance
• Ensured trainers taught in accordance with business and departmental policies, procedures, and guidelines
• Developed core training program and ensured documentation of all Amazon related business activities.

• Managed team of 15 who received, inventoried, analyzed, and repaired incoming shipments from third party vendors
• Developed manual for acceptable/repairable items and procedures for discards and returns.