Sherie Edmond
Fresno,TX
Summary
Experienced cargo reservation specialist with strong skills in airway bill processing, freight documentation, and shipment tracking. Known for accurate records, prompt customer support, and efficient coordination of complex and sensitive shipments.
Overview
1
1
Language
20
20
years of professional experience
Work History
Cargo Reservation Specialist
United Airlines, IAH Bush Intercontential
Houston, Texas
07.2012 - 06.2026
- Handle cargo booking inquiries, decide on optimal shipping methods and flight routes and process freight reservations
- Respond promptly to customer and client inquiries via phone or email support desks, resolving basic issues and advising on pricing or payment options
- Prepared and verified shipping documents, airway bills, and recorded cargo size, weight, and dimensions
- Coordinated specialized shipments (such as live animals or sensitive freight) and managed daily tracking and documentation
Data Record Technician
City of Houston Public Works and Engineering
Houston, Texas
01.2006 - 02.2007
- Assist in data entry task
- Maintained accurate date records
- Communicated effectively with team members
- Organized and filed documents and updated in systems and tracked or reported operational activities
- Compiled data, interpret engineering drawings (plan and profile) and create maps or documentation tools like Microsoft Office
- Collaborated with internal operational, CCTV and rehabilitation teams to deliver data, maps, and documentation
Education
Bachelor of Arts - Accounting
University of Louisiana At Lafayette
Lafayette, LA12-2003
Skills
- Cargo reservations
- Airway bill processing
- Freight documentation
- Shipment tracking
- Customer service
- Booking coordination
- Records management
- Pricing support
- Cargo routing
- Data entry
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Administrative experience
- Computer literate
- Strategy development
- Customer service experience
- Team development
- Travel bookings
- Record preparation
- Documentation and reporting
- Problem-solving aptitude
- Computer reservation software
- Interpersonal communication
- Negotiation skills
- Travel packages
- Reservation software
- Pricing strategy
- Travel reservations
- Typing speed
- Call control
- Customer engagement
- Telephone reception
- Schedule maintenance
- Phone etiquette
- Customer reservations
Languages
English
Professional
Timeline
Cargo Reservation Specialist
United Airlines, IAH Bush Intercontential
07.2012 - 06.2026
Data Record Technician
City of Houston Public Works and Engineering
01.2006 - 02.2007
Bachelor of Arts - Accounting
University of Louisiana At Lafayette