Sherie Fisher
Summary
Inspired, Resilient, and Impactful Program Manager with a unique background in fine and performing arts, community mental health, and organizational development. Ability to apply personal grit and passion for social justice, equity, and community empowerment in a variety of settings. Outstanding record includes effective needs assessment for mezzo-level community programming, in-person facilitation with stakeholders across all organizational levels, and experience working with Detroit artists and social services organizations. Advanced with the techniques and principles to excel in interpersonal communication, motivational coaching, and education. Deep clinical and experiential understanding of trauma, generational trauma, community trauma, and Healing-Centered Engagement.
Overview
11
11
years of professional experience
Work History
Co-op Liaison
CSI Support & Development
07.2018 - Current
- Champions cooperative living principles and advocacy for Housing Justice in a non-profit environment.
- Provides continuous education, coaching, and mentorship to empower at-risk members in creating their own strong and healthy communities.
- Manages community partnerships and researches, writes, and edits content for a variety of audiences.
- Creates and facilitates fun, interactive, and educational events to create community engagement opportunities.
- Gives voice to the true experts – the community members themselves.
- Key Accomplishments:
- Achieved 99% accuracy on monthly audits becoming #1 in the company for ten consecutive months
- Awarded NAHMA Community of Quality designation for all sites managed 2019-2024
- NAHC Gold Star Winner
- Vanguard Award for Major Rehabilitation of an Existing Rental Housing Community 2021
National Patient Satisfaction Manager/Community Advocate
USMM
01.2013 - 04.2018
- Launched, developed, and operationalized national patient experience program by producing health content to serve patients, doctors, and executive team.
- Provided patient experience insights cross-functionally to aid in system development, conversion, and retention initiatives.
- Created and conducted programming to increase patient awareness, caregiver knowledge, and community confidence in the organization's offerings.
- Continually reviewed the collection of feedback from personal interactions between the patient and USMM to lead prioritized service delivery improvements.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Provided community education on chronic conditions, palliative care, nutrition, diabetes care, mental health and wellness, and caregiver advocacy.
- Key Accomplishments:
- Increased national HHCAHP scores by 18%
- Raised retention rate of patients by 22%
- Grew provider list by 8%
- Winner of ‘Favorite Person to Work With', ‘Person Most Likely to go to When There is a Problem', and ‘Best Laugh' in National Staff Award
Education
Graduate Study - Clinical Mental Health Counseling
Oakland University
Rochester, MIGraduate Study - Organizational Communication/Public Relations
Wayne State University
Detroit, MIBFA - Theatre
University of Detroit Mercy
Detroit, MIContinued Education and Certifications
· Training of Trainers - Advanced Training Methods CPD Credited Certification, 2024
· Shifting from Trauma-Informed to Healing-Centered Care for Black Male Teens Sheppard Pratt Professional Education NBCC – ACEP, 2024
· ICOES Accredited Coaching Certification (in progress) Life Coach Training Institute, 2024
· Child Neglect Awareness Training CPD Credited Certification, 2024
· Abuse Awareness and Response Training CPD Credited Certification, 2024
· Learning and Development Certification (in progress) HRCI, 2024
· Cyber Awareness Department of Defense Cyber Training Portfolio, 2023, 2024
· iSpring Administrator Access iSpring, 2021
· Fair Housing CSI Support & Development, 2021
Additional Information
Helped open and establish the Plant Ant Theatre (Actor, Production), Hamtramck, MI
Member of the Children's Theatre of New Orleans (Actor, Community Education), New Orleans, LA
Manager of The Furniture Factory Performance Theater (Actor, Producer, Manager, Community Education, Youth Programs) Detroit, MI
MIFA Coaching (Speech, Performance Coach for high school students participating in MIFA competition) Michigan Public Schools
Member of Macomb Junior Players (Actor), Macomb County, MI
Timeline
Co-op Liaison
CSI Support & Development
07.2018 - Current
National Patient Satisfaction Manager/Community Advocate
USMM
01.2013 - 04.2018
Graduate Study - Clinical Mental Health Counseling
Oakland University
Graduate Study - Organizational Communication/Public Relations
Wayne State University
BFA - Theatre
University of Detroit Mercy
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