Dedicated and results-driven Quality Assurance professional with a proven track record in meticulous review and evaluation of financial processes, loan underwriting, and benefit administration. Seeking an opportunity to contribute expertise to a dynamic team and drive continuous improvement in quality assurance processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
QC Analyst
Intuit
08.2021 - 05.2023
Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
Improved teams quality scores by conducting thorough analyses and implementing corrective actions.
Reduced production errors by closely monitoring product specifications and identifying areas for improvement.
Conducted root cause analyses to identify trends in non-conformance reports, leading to proactive problem-solving strategies.
Ensured compliance with industry standards by staying up-to-date on relevant guidelines, policies, and regulations affecting QC operations.
QC Analyst
Capital One
06.2020 - 04.2021
Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Quality Assurance Analyst
Health Smart Benefit Solutions
11.2014 - 06.2018
Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
Coordinated, managed and implemented auditing projects and prepared for evaluation.
QC Auditor
Wingspan Portfolio Advisors
02.2010 - 10.2014
Enhanced product quality by conducting thorough audits and identifying areas for improvement.
Reduced defect rates through meticulous examination of products and process adherence.
Improved overall production efficiency by streamlining audit processes and implementing best practices.
Collaborated with cross-functional teams to address quality concerns, resulting in a more cohesive approach to problemsolving.
Coached and provided side by side coaching regarding quality audit results.
Increased unit’s quality score by 30% from not meeting expectations to exceeding expectations