Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Sherie Lors

Greensboro,North Carolina

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Orthodontic Assistant

L'Tanya Bailey Orthodontics
01.2021 - Current
  • Assist doctor with patient appointments (traditional braces, Phase I appliances, Invisalign, retainers etc.) Bond and Debond braces Placing, changing, and adjusting archwires
  • Taking records including digital x rays and photos, and iTero scanning and molds for models for retainers and Invisalign
  • Experience with Edge software Scheduling appointments
  • Activating dental exposures
  • Meeting and greeting patients and parents as well giving treatment and brushing instructions
  • Xray certified ICE (infection control) certified
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Set appointments and made follow-up calls.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled and confirmed patient appointments.
  • Prepared patient X-rays and images for review by dentist.

Orthodontic Assistant

CT Braces
01.2020 - 01.2021
  • Assist doctor with patient appointments (traditional braces, Phase I appliances, Invisalign, retainers etc.) Bond and Debond braces Placing, changing, and adjusting archwires
  • Taking records including digital x rays and photos, and iTero scanning and molds for models for retainers and Invisalign
  • Experience with Edge software Scheduling appointments
  • Activating dental exposures
  • Meeting and greeting patients and parents as well giving treatment and brushing instructions
  • Xray certified ICE (infection control) certified
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Set appointments and made follow-up calls.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled and confirmed patient appointments.
  • Prepared patient X-rays and images for review by dentist.

Administrative Assistant - Lead(manager)

Ashley Furniture
01.2015 - 01.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed department budgets and generated financial reports for management review.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Expedite deliveries and routing trucks for delivery. Receiving merchandise from the truck deliveries.

Head Cashier

Lowes
01.2008 - 01.2009
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Facilitated and logged store opening, closing, and shift changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Mentored new team members on sales software system operation.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Cashier

Home Depot
01.2006 - 01.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Bassick High School

Dental Assisting

Porter And Chester

Dental Assistant completion certificate - Dental Assisting

Valley Medical

Diploma and License -

Brio Academy Cosmetology

Skills

  • Microsoft PowerPoint
  • Order Fulfillment
  • Credit Card Payment Processing
  • Microsoft Excel
  • Microsoft Word
  • Staff Training
  • Call Center Operations
  • Delivery Scheduling
  • Schedule Mastery
  • Computer Proficiency
  • Team Leadership
  • Patient Charting
  • Data Entry
  • Dental Terminology Knowledge
  • Verify Data
  • Correct Errors
  • Filing
  • Verbal and Written Communication
  • Employee Training
  • Telephone Skills
  • Visitor Check-In
  • Call Transfers
  • Making Appointments
  • Route Correspondence
  • Patient Appointment Management
  • Billing and Payment Processing
  • Answer Telephone Calls
  • Appointment Confirmation

References

Available upon request

Certification

  • Infection Control, Danb - 2019
  • X-ray , Danb - 2013

Timeline

Orthodontic Assistant

L'Tanya Bailey Orthodontics
01.2021 - Current

Orthodontic Assistant

CT Braces
01.2020 - 01.2021

Administrative Assistant - Lead(manager)

Ashley Furniture
01.2015 - 01.2018

Head Cashier

Lowes
01.2008 - 01.2009

Cashier

Home Depot
01.2006 - 01.2008

High School Diploma -

Bassick High School

Dental Assisting

Porter And Chester

Dental Assistant completion certificate - Dental Assisting

Valley Medical

Diploma and License -

Brio Academy Cosmetology

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Sherie Lors