Sherié Amor Rodriguez

• Deliver engaging instruction across multiple subjects, ensuring continuity of student learning in the absence of regular educators.
• Adapt lesson plans to accommodate diverse learning styles and maintain a structured, productive classroom environment.
• Communicate effectively with students, staff, and parents to support academic progress and classroom expectations.
• Manage classroom behavior and foster a positive learning atmosphere through strong leadership and conflict resolution skills.
• Maintain accurate records of student performance, attendance, and daily progress to support long-term educational goals.

Business Development:

• Proactively identified and pursued strategic partnerships, customer acquisition and business opportunities to drive revenue growth and expand market presence fo both companies.
• Developed and executed comprehensive training and onboarding programs for companies sales staff, franchise owners, and partners. Covered key aspects such as software and communications setup, initial contact/scripting, pipeline management, interdepartmental processes, regulatory compliance and company culture.
• Provided mentorship and guidance to new team members, fostering their development in consultative selling techniques, retention strategies, and overcoming objections.
• Developed effective call scripts, rebuttals, and nurturing strategies to enhance customer engagement and increase conversion rates.
• Implemented effective lead distribution and management strategies to optimize sales team performance and maximize lead conversion rates
• Assisted in customer adherence, retention and closing as needed.
• Utilized CRM systems and data analytics to track and analyze sales performance, identify trends, and optimize business development strategies.
• Collaborated with cross-functional teams to align business development efforts with organizational goals and ensure seamless execution.
• Conducted market research and competitor analysis to identify growth opportunities, emerging trends, and competitive advantages.
• Cultivated strong relationships with key stakeholders, industry partners, and clients to drive mutual success and foster long-term partnerships/referrals.
• Played a pivotal role in fostering a positive and collaborative company culture, emphasizing teamwork, innovation, and a customer-centric approach.

Assumed role of Corporate Customer Service Mgr:

• Managed & monitored corporate & staff phone systems for quality assurance and provided technical support.
• Addressed project status inquires, service requests, documentation issues, escalations and complaints, ensuring timely resolution and satisfactory outcomes through interdepartmental collaboration.
• Collaborated with cross-functional teams to identify and address internal challenges, product evaluations and streamline processes based on project case studies and valuable customer feedback.
• Utilized customer/team feedback as coaching tools to enhance staff performance, increase customer satisfaction, and drive increased customer referrals.
• Facilitated, scheduled and attended corporate and staff meetings throughout the week/daily as needed.
• Worked directly with installations and permitting team ensure adherence to timelines/deadlines according to industry protocol.
• Updated customers and all parties throughout project progression and post completion.

Business Office Manager:

• Orchestrated day-to-day operations of office, ensuring smooth workflow and efficient processes.
• Managed project progression after sales, meticulously handling all documentation for designs, electrical plan sets, and compliance with regulations.
• Collaborated with engineering firms, electrical contractors, suppliers, stakeholders, and installation teams to ensure seamless project execution.
• Maintained strong relationships with utility companies, subcontractors, and vendors, optimizing resource availability and streamlining operations.
• Oversaw job cost documentation, inventory management, and facilitated timely ordering of inventory.
• Assisted customers with loan process. Processed loans, providing accurate documentation and updates to meet individual financial institution requirements.
• Worked closely with owners and operations manager, providing support and contributing to overall company growth.

Director of Sales:

• Promoted to Director of Sales, responsible for overseeing entire sales process, lead management, team development and closing procedures.
• Developed and executed comprehensive sales strategies, driving revenue growth and expanding market reach.
• Continued to handle financing process and served as liaison between sales department and corporate office.
• Conducted initial training & onboarding for sales staff.
• Mentored & evaluated team members through regularly scheduled meetings, coaching, sales support, ensuring effective lead management and meeting of individual/territory sales goals.
• Conducted cost-benefit analysis, prepared accurate quotes and PV designs to meet customer needs.
• Delivered exceptional customer service by onboarding new customers, maintaining contact to address inquiries, resolve issues, and negotiate contracts.
• Collaborated with department heads and participated in corporate meetings to align sales strategies with company objectives.
• Conducted market analysis and monitored competitors, identifying trends to inform marketing strategies.
• Monitored federal, state, and local incentives for renewable energy, as well as utility-specific incentives, to maximize benefits for customers and provide them with optimal solutions.
• Stayed up to date on industry trends and market conditions to stay informed about the latest developments and emerging opportunities.
• Implemented effective customer retention strategies and managed customer relationship management (CRM) system.

• Demonstrated success as Independent Furniture Sales Consultant in a Retail Furniture Gallery environment, closing both in-store and online generated sales
• Maintained current product knowledge through ongoing training, staying up-to-date on industry trends and sales promotions, and monitoring inventory availability at multiple levels including store locations, company warehouses, and manufacturer supply chains
• Monitored inventory availability, including in-stock products, manufacturer inventory, and product delays, to keep customers informed and increase satisfaction
• Processed custom orders in adherence to protocol and provided excellent customer service via text, email, phone, and face-to-face communication
• Provided product recommendations, initialized financing options, up-sold products, and closed sales
• Established strong relationships with customers, ensuring repeat business through diligent follow-up protocols extending over a 90+ day basis and self-generated sales
• Met and exceeded minimum and personal goals on a monthly basis and completed special promotions for additional commissions and bonuses, with a minimum of $46k total sales written during training and post-training
• Attended all manufacturer and sales meetings as required
• Demonstrated flexibility by going above and beyond set schedules to ensure timely delivery and customer satisfaction

Relocated

• Spearheaded business development efforts and nurtured customer relationships for PV Solar Systems.
• Promoted to Lead Solar Specialist, providing training and mentoring to a team of Sales Consultants and Solar Specialists.
• Streamlined file management processes, ensuring efficient follow-up and closing procedures.
• Assisted the VP of Sales with administrative tasks and projects.
• Recognized for outstanding performance with increased compensation and bonuses.
• Advanced to Regional Sales Manager, leading recruitment, training, and management of a team of Sales Consultants and Solar Specialists.
• Directed lead management efforts, closed deals, and collaborated with financing affiliates.
• Conducted training programs for the Assistant Sales Director, new Sales Consultants, and Solar Specialists.
• Developed and executed comprehensive sales strategies, driving revenue growth and expanding market reach.
• Oversaw the financing process and served as a liaison between the sales department and the corporate office.
• Mentored and coached the sales team, fostering their professional growth and aligning goals with the organization's objectives.

• Solely responsible for hiring, training and progressive product knowledge of store employees and meeting company sales goals
• Managed average of 6-10 store employees & Scheduling
• Primary Loss Prevention and Inventory Management Personnel
• Oversaw day-to-day store operations to include cash management and Administrative assistance to GM/DM
• Closely monitored store and individual metric progression on a monthly and quarterly basis alongside
• Store and District Manager
• Designed and implemented seasonal product merchandising strategies and promotions both internally and externally in order to maximize sales potential
• Primary for all community and event planning and marketing.

• Efficiently deliver packages along assigned routes while adhering to strict time constraints and ensuring timely customer satisfaction.
• Handle and transport packages of various sizes, including heavy lifting, while maintaining safety and accuracy.
• Navigate delivery routes using GPS technology to optimize efficiency and meet daily delivery targets.
• Operate in a fast-paced environment, staying on foot for extended periods and adapting to changing conditions.
• Provide excellent customer service by ensuring secure and professional package handling and delivery.
• Maintain compliance with company policies and safety procedures to ensure operational excellence.