Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHERIEST HARRIS

St .Charles ,MO

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Patient-focused Lead equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Organized Scheduling Coordinator with proactive attitude regarding production scheduling coordination. Over 15 years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Overview

21
21
years of professional experience

Work History

Lead Billing/Scheduling Coordinator

Washington University
ST. LOUIS , MO
04.2017 - Current
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments and procedures.
  • Utilized technology and specialized software to maximize productivity.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Obtained proper authorization and identification to release confidential medical records.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Explained policies, procedures and services to patients.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Trained facility volunteers on guest relations procedures and patients' rights.
  • Interviewed patients to complete case histories or medical forms.
  • Completed timely changes and updates to schedules in central scheduling system.

Lead Medical Receptionist

Mercy General Hospital
Florissant, MO
04.2012 - 04.2017
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Gathered, transcribed and typed medical information into charts.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Trained new staff on office procedures, insurance processes and medical terminology.

Customer Service Representative

May Credit Service Center
111 Boulder Industrial Dr, Bridgeton MO
03.2001 - 04.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
  • Cross-trained and backed up other customer service managers.

Education

Basic Life Support - Medical Assisting

Washington University in St Louis
St Louis, MO
10.2020

High School Diploma -

NORTH COUNTY TECH HIGH
FLORISSANT
06.2000

Skills

  • Medical billing
  • Routing lab results
  • Recording histories
  • Medical filing
  • Appointment confirmation
  • Office administration
  • Scheduling appointments
  • People skills
  • Critical thinking
  • Project scheduling
  • Calendar coordination
  • Staffing assignments
  • Verbal and written communication
  • Epic scheduling software
  • Documentation skills
  • Administrative duties
  • Personnel management
  • Data entry
  • Event coordination
  • Team Management
  • Program Organization
  • Customer Support
  • Workflow Processes
  • Patient Care Scheduling
  • Data Entry
  • Referral Verification
  • Patient Scheduling
  • Office Support
  • Prescription Refills
  • Administrative Support
  • Call Triaging
  • Insurance Verification
  • Mail and Package Distribution
  • Documentation

Timeline

Lead Billing/Scheduling Coordinator

Washington University
04.2017 - Current

Lead Medical Receptionist

Mercy General Hospital
04.2012 - 04.2017

Customer Service Representative

May Credit Service Center
03.2001 - 04.2012

Basic Life Support - Medical Assisting

Washington University in St Louis

High School Diploma -

NORTH COUNTY TECH HIGH
SHERIEST HARRIS