Sherif Abraham
Newark,Delaware
Summary
Dynamic and results-oriented professional with extensive experience in management, business ownership, and logistics. Proven track record of driving operational efficiency and enhancing customer satisfaction across various sectors. Adept at leading teams, optimizing processes, and implementing innovative strategies to achieve organizational goals. Strong background in overseeing daily operations, managing budgets, and fostering positive relationships with stakeholders. Committed to delivering excellence and driving growth in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Driver
UBER AND LYFT DE AND PA
10.2015 - Current
- Transporting customers/riders with a great customer service skills and high ratings of '4.98' out of '5' stars in the course of nine years and thousands of trips
Bilingual Interpreter/Translator
Ad Astra
10.2015 - Current
- English/Arabic bilingual interpreter and translator
Class A CDL Driver
Amazon Freight Partner
05.2022 - 05.2023
- CDL class-A driver on Amazon semi trucks
Restaurant General Manager
Seasons Restaurants
05.2016 - 10.2019
- Hired on as driver and worked my way up to store manager within a short period of time
- Monitor purchasing, storage, preparation, cooking, handling and serving of all food and beverage products to ensure correct recipe, portion and specification standards
- Schedule staff hours and assign duties
- Enforce standards for personnel performance and customer service
- Arrange for all equipment maintenance and repairs, and coordinate services
- Ensure highest quality levels of products and services
CDL A Driver
Ryerson Transportation
04.2016 - 05.2017
- Deliver through Local and Regional runs with flat beds
- Responded promptly and answered/resolved customer inquiries and complaints
- Monitoring the daily schedule and assisting the dispatch department as needed
- Inspect trucks and assure ride safety
- Provide timely delivery and unloading of products from delivery truck for multi-drop route customers
- Managed paperwork
- Adhered to Department of Transportation (DOT) regulations
Business Owner
Sphinx Limousine & Transportation
04.2010 - 12.2016
- Operate the company with various limousine sizes, sedans, mini and motor coach buses for proms, weddings, conventions, airports transfers, door to door service for various clients requiring special accommodations
CDL Class A company driver
PFG
01.2016 - 03.2016
- Deliver through Local and Regional runs with refrigerated trailers
- States operated through: DE, MD, PA, NJ, VA and CT
- Inspect trucks and assure ride safety
- Provide timely delivery and unloading of food products from delivery truck for multi-drop off route customers
- Provides courteous customer service by handling questions or problems and/or referring them to the appropriate manager
- Adhered to Department of Transportation (DOT) regulations
- Managed paperwork
Retail Store Manager
Shell Petroleum Inc.
04.2004 - 04.2010
- Trained and coached team members to deliver a high standard of customer service
- Managed a high volume workload while finding options to better improve the day-to-day business
- Learned about products and services and kept up to date with changes
- Assisted in attaining the highest income ratings for the company as determined by the owners
- Ensure cash and credit card report counts were accurate with daily transactions
- Work independently to set priorities and meet deadlines
Independent Contractor Route Representative
American Eagle Express
05.2006 - 08.2006
- Responsible for daily routes with driving up to 500 miles a day / Drive as per the assigned routes
- Keep record of the sales, customer orders, and sales contracts
- Deliver goods on time and take feedback from the customers
- Obtain signatures as needed from customers
Retail Store Manager
Getty Gas Station
10.2003 - 04.2004
- Please refer to 'FIRST BUSINESS LLC' above for primary function and duties
Restaurant Manager
Philly Style Restaurant
04.2002 - 10.2003
- Hired on as cook and worked my way up to store manager within a short period of time
- Monitor purchasing, storage, preparation, cooking, handling and serving of all food and beverage products to ensure correct recipe, portion and specification standards
- Schedule staff hours and assign duties
- Enforce standards for personnel performance and customer service
- Complete other duties as assigned in support of the business
- Arrange for all equipment maintenance and repairs, and coordinate services
- Assess staffing needs and recruit staff
- Ensure highest quality levels of products and services
Executive Secretary
Al Obiayi Contracting EST
02.2001 - 02.2002
- Receive and send all business correspondence via e-mail, mail and fax
- Prepare reports, invoices and purchase orders issued using PC data entry
- Communicate and coordinate with all suppliers of raw materials
- Met with visitors and make appointments as needed
- Arabic / English Translator & Interpreter
Public Relations & Marketing Dept Manager
Pharmascope Pharmaceuticals
01.1999 - 01.2001
- Managed a high volume workload within a deadline driven environment
- Assisted company attain the highest customer service ratings (as determined by external auditors)
- Completed training in customer service to further learn ways to enhance customer satisfaction and improve productivity which advanced me to the lead 'go to person' for new reps
- Earned 100% marks on all categories including communication skills, listening skills and problem resolution
- Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and politeness with customers and employees
- Awarded 'Best Route Representative Manager'
- Arabic / English Translator & Interpreter
Education
Bachelor's - Hospitality Management
Alexandria University
08.1998
Skills
- Language Interpreter
- CDL Driver's License
- Hazardous Materials/Substances Transportation
- Cook
- Food and Beverage Industry
- Purchasing/Procurement
- Restaurant Management
- Class A License
- Coaching
- Retail
- Time Management
- Sales
- Data Entry
- Purchasing Orders & Billing
- Communication Skills
- Customer Services/Relationship/Satisfaction
- Marketing
- Cargo/Freight
- Microsoft Word
- Biotech and Pharmaceutical
- Problem Solving Skills
- Team Player
- General Handyperson
- Multi lingual
- Truck Driver & Logistics
- Retail Management
- Maintenance Service
- Time Tracking
Certification
- Bachelors Degree, Management & Hospitality Administration, University of Alexandria
- CDL Class A, Commercial driver license, 2015
Personal Information
Title: CDL A Driver
Workauthorization
I am authorized to work in the following countries: United States
Timeline
Class A CDL Driver
Amazon Freight Partner
05.2022 - 05.2023
Restaurant General Manager
Seasons Restaurants
05.2016 - 10.2019
CDL A Driver
Ryerson Transportation
04.2016 - 05.2017
CDL Class A company driver
PFG
01.2016 - 03.2016
Driver
UBER AND LYFT DE AND PA
10.2015 - Current
Bilingual Interpreter/Translator
Ad Astra
10.2015 - Current
Business Owner
Sphinx Limousine & Transportation
04.2010 - 12.2016
Independent Contractor Route Representative
American Eagle Express
05.2006 - 08.2006
Retail Store Manager
Shell Petroleum Inc.
04.2004 - 04.2010
Retail Store Manager
Getty Gas Station
10.2003 - 04.2004
Restaurant Manager
Philly Style Restaurant
04.2002 - 10.2003
Executive Secretary
Al Obiayi Contracting EST
02.2001 - 02.2002
Public Relations & Marketing Dept Manager
Pharmascope Pharmaceuticals
01.1999 - 01.2001
- Bachelors Degree, Management & Hospitality Administration, University of Alexandria
- CDL Class A, Commercial driver license, 2015
Bachelor's - Hospitality Management
Alexandria University
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