Sherif Antoun
Wichita
Summary
Experienced software quality assurance engineer with strong analytical skills. Adept at identifying and resolving software issues to ensure optimal performance. Proven ability to enhance team collaboration and adapt to changing project needs, consistently delivering high-quality results. Skilled in test automation, defect tracking, and the software development lifecycle. Focus on maintaining high standards and achieving seamless software functionality. Recognized as a reliable team player known for effective communication and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Software Quality Assurance Engineer
CLOUD SOFTWARE GROUP
05.2022 - Current
- Company Overview: Cloud Software Group CITRIX SYSTEMS
- Designs, tests, troubleshoots, and debugs complex software applications
- Creates and maintain agile test planning & execution throughout SDLC while accounting for automation, functional, performance, stress and scalability
- Performs exploratory testing and manages defects
- Ensures customer success by providing technical guidance, assisting Support and DevOps teams in troubleshooting customer issues
- Deliver training, best practices, and technical content to facilitate product adoption
- Collaborate with Product Managers, Architects, and Engineers to grasp and influence product requirements for the development of new features and cloud services
- Perform exploratory testing while focusing on various end-user experiences and customer personas
- Research and implement industry best practices in agile methodologies to support Continuous Integration development models
- Defect management: Bug reporting, validation and regression testing while ensuring product integration loopbacks
- Collaborating with Field/Sales Readiness teams to ensure customer success by providing technical guidance & consultancy on product deployment/adoption scenarios
- Troubleshoot and diagnose issues from the field alongside DevOps and Technical Support teams for a quick turnaround on problem resolution
- Deliver product best practices, KB recommendations, tutorials, videos, 'How do I' articles, and blogs to facilitate customer adoption of our products
- Proactively monitor the Citrix Cloud environment and create alerting and dashboards to assist in the monitoring
- Cloud Software Group CITRIX SYSTEMS
Quality Assurance and Testing Specialist
TD SYNNEX
09.2021 - 05.2022
- Company Overview: TD SYNNEX
- Plan, coordinate, direct, and design testing activities of the organization
- Work closely with project managers to identify, recommend, develop, implement, and support cost-effective QA and testing solutions for all aspects of the organization
- Ensure that IT QA / testing policies, procedures and best practices across the regions are met
- Support delivery of stable, professional products by organizing structured testing in close cooperation with project and program management
- Collaborate with the other TD SYNNEX IT teams and effectively collaborate with offshore partners and team resources located in all regions
- Provide stability and performance of our systems by establishing and maintaining strong, standardized QA processes, including structured load tests, in support of the CoE across the regions
- Develop and enforce test strategy and best practice planning to verify functionality for unit, integration, and user acceptance testing
- Establish regular load and functional regression testing for appropriate applications
- Implement continuous process improvements for both QA and Testing processes
- Coordinate cross-country and cross-functional test cycles for any TD SYNNEX IT projects
- Ensure monitoring and reporting on project progress during all the phases of project execution
- Provides regular management updates
- Collaborates with the all-project managers and stakeholders (both business and IT) to ensure alignment
- Cooperate closely with external and internal development partners and groups through all relevant project lifecycle steps
- Collaborates with Operations to optimize key applications for performance
- Performs other duties assigned
- TD SYNNEX
Software Quality Assurance Engineer
NETAPP
05.2010 - 09.2021
- Company Overview: https://www.netapp.com/
- Designed test plans, scenarios, scripts, and procedures
- Tested system modifications to prepare for implementation
- Developed testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error and bug retests, and usability
- Documented software defects, using a bug tracking system, and reported defects to software developers
- Identified, analyzed, and documented problems with program function, output, online screen, and content
- Monitored bug resolution efforts and tracked successes
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, and potential problems
- Reviewed software documentation to ensure technical accuracy, compliance, or completeness, and to mitigate risks
- Documented test procedures to ensure replicability and compliance with standards
- Updated automated test scripts to ensure currency
- Developed and specified standards, methods, and procedures to determine product quality and release readiness
- Investigated customer problems referred by technical support
- Installed, maintained, and used software testing programs
- Conducted software compatibility tests with programs, hardware, operating systems, and network environments
- Installed and configured recreations of software production environments to allow testing of software performance
- Performed initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source
- Performed security penetration and fuzz testing using Nessus, Wireshark, Defensics, and Codenomicon
- Developed automated scripts for continuous testing using Python/ PYNT under test-driven development environment
- Collaborated closely with cross functional team members including developers, product owners, and technical support
- Exercised leadership by example within QA by hosting daily scrums and retrospectives for QA engineers, providing training and information sharing for both internal and external teams
- Documented OOBE (out-of-box experience) during customer demonstration and provided recommendations to technical writers to enhance customer experience when setting up storage system
- Mentored and coached new hired students and contractors
- Https://www.netapp.com/
Computer Operator
FIDELITY BANK
01.2008 - 07.2010
- Company Overview: https://www.fidelitybank.com/
- Entered commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment
- Responded to program error messages by finding and correcting problems or terminating the program
- Notified supervisor or computer maintenance technicians of equipment malfunctions
- Recorded information such as computer operating time, problems that occurred, and actions taken
- Operated spreadsheet programs and other types of software to load and manipulate data and to produce reports
- Retrieved, separated and sorted program output as needed, and send data to specified users
- Managed the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use
- Loaded peripheral equipment with selected materials for operating runs or oversee loading of peripheral equipment by peripheral equipment operators
- Captured command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging, and maintaining tapes
- Cleared equipment at end of operating run and reviewed schedule to determine next assignment
- Https://www.fidelitybank.com/
Education
Certificate of Course Completion - Cybersecurity Essentials, Introduction to Cybersecurity, CCNA Routing and Switching: Connecting Networks, CCNA Routing and Switching: Introduction to Networks, CCNA Routing and Switching: Routing and Switching Essentials, CCNA Routing and Switching: Scaling Networks
CISCO NETWORKING ACADEMY
Certificate of Continuing Education Completion - Launching Your Penetration Tester Career, CompTIA Security
CYBRARY
M.S. - Management Information System
FRIENDS UNIVERSITY
Wichita, KS05.2010
B.S. - Computer Information Systems
FRIENDS UNIVERSITY
Wichita, KS05.2003
Skills
- Solid Python Programming Skills
- AWS Cloud Certification
- Advanced Storage Management
- Switches & Routers
- Cross-Platform Support
- Vulnerability Assessment Techniques
- Test Case Creation
- Functional Testing Expertise
- Test Environment Configuration
- End-User Testing Experience
- Comprehensive Regression Testing
- Performance testing
- Defect tracking
- Stress testing
Certification
- AWS Certified Cloud Practitioner
Languages
Arabic
Native or Bilingual
Timeline
Senior Software Quality Assurance Engineer
CLOUD SOFTWARE GROUP
05.2022 - Current
Quality Assurance and Testing Specialist
TD SYNNEX
09.2021 - 05.2022
Software Quality Assurance Engineer
NETAPP
05.2010 - 09.2021
Computer Operator
FIDELITY BANK
01.2008 - 07.2010
Certificate of Continuing Education Completion - Launching Your Penetration Tester Career, CompTIA Security
CYBRARY
M.S. - Management Information System
FRIENDS UNIVERSITY
B.S. - Computer Information Systems
FRIENDS UNIVERSITY
Certificate of Course Completion - Cybersecurity Essentials, Introduction to Cybersecurity, CCNA Routing and Switching: Connecting Networks, CCNA Routing and Switching: Introduction to Networks, CCNA Routing and Switching: Routing and Switching Essentials, CCNA Routing and Switching: Scaling Networks
CISCO NETWORKING ACADEMY
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