Sherifatu Abdallah
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Zongolink Restaurant. Proven ability to enhance guest engagement and streamline operations, ensuring a positive dining experience. Expertise in cash handling and hospitality service, consistently fostering repeat business through effective communication and problem resolution.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server,cook,sales Person
Zongolink Resturant
07.2025 - 10.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu offerings and service standards.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Resolved customer complaints swiftly, fostering a positive dining environment and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Processed payments accurately using point-of-sale systems, ensuring efficient transactions.
- Monitored table turnover rates to optimize seating and boost restaurant revenue.
Homehealth Aid
Self Help Community Services
11.2024 - 06.2025
- Provided personal care assistance to clients, ensuring comfort and safety during daily activities.
- Administered medications according to prescribed schedules, maintaining accurate health records for compliance.
- Assisted clients with mobility and physical exercises, promoting independence and enhancing quality of life.
- Developed tailored care plans in collaboration with healthcare professionals, addressing individual client needs effectively.
- Implemented hygiene and infection control measures to ensure a clean living space for clients at all times.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Administrator, Sales Assiatant
Alife African Market
02.2024 - 10.2024
- Managed daily operations to ensure efficient market functions and customer satisfaction.
- Streamlined inventory management processes to reduce stock discrepancies.
- Coordinated vendor relationships to secure optimal product sourcing and pricing.
- Implemented employee training programs to enhance service delivery standards.
- Enhanced customer service protocols, resulting in improved client interaction experiences.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Family Babysitter
Saadia Issifu Saaku
12.2023 - 02.2024
- Supervised daily activities and ensured safety for children in absence of parents
- Planned engaging educational activities to promote cognitive development
- Prepared nutritious meals and snacks according to dietary needs
- Maintained open communication with parents regarding children's progress and behavior
- Monitored playtime interactions to promote social skills and conflict resolution
- Played games, worked on puzzles, and read books to young children.
Babysitter
Aisha Associates
11.2022 - 11.2023
- Supervised children's daily activities, ensuring safety and well-being.
- Developed engaging educational games to promote cognitive development.
- Communicated effectively with parents regarding children's progress and needs.
- Assisted children with homework, fostering a supportive learning environment.
Front Desk Assistant and Administrative Intern
Ghana Cocobod,quality Control Company
11.2021 - 12.2022
- Managed front desk operations, ensuring efficient visitor check-in and support.
- Coordinated communication between departments to enhance service delivery and responsiveness.
- Assisted in maintaining quality control documentation for compliance and accuracy.
- Implemented scheduling systems that improved appointment management efficiency.
- Oversaw inventory of office supplies, optimizing procurement processes for cost-effectiveness.
- Resolved customer inquiries promptly, enhancing overall client satisfaction and experience.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Baby Sitter
Aisha Associates
01.2022 - 11.2022
- Supervised children's activities, ensuring safety and engagement.
- Developed and implemented age-appropriate educational games for skill enhancement.
- Communicated effectively with parents regarding children's progress and needs.
- Maintained a clean and organized environment to promote health standards.
- Assisted in meal preparation, focusing on nutrition and dietary requirements.
Educator Assistant
Abofra Non Governmental Organization
09.2021 - 10.2021
- Assisted in implementing educational programs, enhancing student engagement and learning outcomes.
- Supported teachers with classroom management and instructional strategies, fostering a positive learning environment.
- Collaborated with team members to develop tailored learning materials for diverse student needs.
- Monitored student progress, providing feedback to educators and contributing to individualized education plans.
Administrative Intern
Accra Metropolitan Assembly
03.2018 - 06.2018
- Assisted in preparing and organizing documents for meetings and presentations.
- Supported administrative functions by managing schedules and coordinating appointments.
- Conducted research to gather data for reports and project planning activities.
- Maintained filing systems to ensure efficient retrieval of information and documentation.
- Collaborated with team members to streamline office processes and improve efficiency.
- Utilized software tools for document creation, data entry, and communication tasks.
- Participated in training sessions to enhance skills in office management and administration.
Education
Certificate of Fitness - Security
Rack Security
Manhattan, NY11-2024
Certificate - Caregiving
Self Help Community Services
Manhattan, NY09-2024
Higher National Diploma - Secretaryship And Management Studies
Accra Technical University
Ghana Accra08-2020
High School Diploma -
Nifa Senior High School
Ghana, Eastern Region06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Certification
- Licensed security guard for shelters - 2024 certificate of fitness -all access services
- licenced security guard - 2024 rack security company -newyorkcity security guard
- homehealth aide certification 2024 - certified homehealth aide- selfhelp community services
Timeline
Server,cook,sales Person
Zongolink Resturant
07.2025 - 10.2025
Homehealth Aid
Self Help Community Services
11.2024 - 06.2025
Administrator, Sales Assiatant
Alife African Market
02.2024 - 10.2024
Family Babysitter
Saadia Issifu Saaku
12.2023 - 02.2024
Babysitter
Aisha Associates
11.2022 - 11.2023
Baby Sitter
Aisha Associates
01.2022 - 11.2022
Front Desk Assistant and Administrative Intern
Ghana Cocobod,quality Control Company
11.2021 - 12.2022
Educator Assistant
Abofra Non Governmental Organization
09.2021 - 10.2021
Administrative Intern
Accra Metropolitan Assembly
03.2018 - 06.2018
Certificate of Fitness - Security
Rack Security
Certificate - Caregiving
Self Help Community Services
Higher National Diploma - Secretaryship And Management Studies
Accra Technical University
High School Diploma -
Nifa Senior High School