Sheriffa Freeman
Upper Marlboro,MD
Summary
Dynamic General Manager with expertise in inventory management, customer service, and team building. Proven track record in training and coaching staff to enhance performance and streamline operations. Results-oriented professional skilled in budgeting, forecasting, and strategic communication. Successfully led teams to achieve operational excellence through targeted training initiatives and improved inventory control, driving enhanced customer satisfaction.
Overview
8
8
years of professional experience
Work History
General Manager
My Eye Doctor
Bowie, Maryland
06.2023 - Current
- Oversaw inventory management to ensure adequate supplies for patient care.
- Coordinated with healthcare providers to streamline patient scheduling processes.
- Led team meetings to align goals and improve communication among staff.
- Ensured compliance with health regulations and company policies in all locations.
- Analyzed operational data to identify areas for process improvement initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
General Flagship Manager
Aldo
Tysons Corner, Virginia
03.2022 - 06.2023
- Led team in delivering exceptional customer service experiences.
- Trained staff on company policies and best practices for sales.
- Managed inventory levels to ensure product availability and organization.
- Oversaw daily operations to maintain a smooth workflow and efficiency.
- Coordinated visual merchandising to enhance store presentation and appeal.
- Assisted in scheduling shifts to optimize staff coverage and performance.
- Evaluated sales reports to identify trends and inform decision-making processes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Store Manager
Ecco Usa
Tysons Corner, Virginia
08.2017 - 03.2022
- Managed daily store operations and ensured compliance with company policies.
- Led team training sessions to enhance product knowledge and customer service skills.
- Oversaw inventory management and organized stock replenishment processes.
- Developed visual merchandising strategies to optimize product displays and customer engagement.
- Conducted regular staff performance evaluations and provided constructive feedback.
- Implemented loss prevention measures to reduce shrinkage and maintain store security.
- Facilitated effective communication between team members to ensure smooth operations.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ10-2026
Associate of Applied Science - Business Administration And Management
Westwood College
Atlanta, GA06-2014
Skills
- Inventory management
- Customer service
- Team building
- Employee training
- Project management
- Budgeting and forecasting
- Visual merchandising
- Sales analysis
- Communication skills
- Facility management
- Strategy
- Performance evaluations
- Staff management
- Customer experiences
- Training and coaching
- Inventory control
Timeline
General Manager
My Eye Doctor
06.2023 - Current
General Flagship Manager
Aldo
03.2022 - 06.2023
Store Manager
Ecco Usa
08.2017 - 03.2022
Bachelor of Science - Business Management
University of Phoenix
Associate of Applied Science - Business Administration And Management
Westwood College