Sheriffer McKinney
Miramar,Florida
Summary
Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
15
15
years of professional experience
Work History
Executive Assistant
KDM Financial
08.2021 - 11.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Credit Analyst
KDM Financial
08.2019 - 08.2021
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Gathered loan documentation for underwriting.
- Improved understanding of financial statements, which helped in assessing risk.
Customer Service Representative
XFINITY
11.2015 - 08.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Team Lead/Auditor/Escalation
AGFA / SUTHERLAND GLOBAL SERVICES
06.2010 - 10.2015
- Oversaw consultants and agents work
- Handled escalations not initially assigned to an agent
- Responded to emails sent from managers
- Audited, coached and provided feedback on agent's calls and emails
- Resolved customer concerns and/or complaints
- Handled client related activities and engaged in calibration sessions
- Provided onsite training to agents.
Customer Service Representative/Teller
COK Sodality Co-operative Credit Union Limited
08.2008 - 06.2010
- Updated customer accounts and provided requested account information
- Cashed checks/counted cash/filed deposit slips/balanced accounts at the close of business
- Deposited and withdrew funds on behalf of customers
- Provided customers with details on savings accounts and retirement plans.
Education
HHA&CNA
RUBY’S ACADEMY
01.2019
Business Management
PORTMORE COMMUNITY COLLEGE
01.2008
High School Diploma -
JOSE MARTI HIGH SCHOOL
01.2006
Skills
- Time management skills
- Computer proficient
- Results-oriented
- Reports generation and analysis
- Business Administration
- Quality Control
Timeline
Executive Assistant
KDM Financial
08.2021 - 11.2023
Credit Analyst
KDM Financial
08.2019 - 08.2021
Customer Service Representative
XFINITY
11.2015 - 08.2019
Team Lead/Auditor/Escalation
AGFA / SUTHERLAND GLOBAL SERVICES
06.2010 - 10.2015
Customer Service Representative/Teller
COK Sodality Co-operative Credit Union Limited
08.2008 - 06.2010
HHA&CNA
RUBY’S ACADEMY
Business Management
PORTMORE COMMUNITY COLLEGE
High School Diploma -
JOSE MARTI HIGH SCHOOL
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