Sherika Callum
Summary
A professional communication strategist, ready to excel in a fast-paced environment. I have a proven track record of ensuring exceptional customer service and satisfaction. With a strong focus on teamwork and adaptability, I consistently meet changing needs. I am skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
1
1
Certification
Work History
Guest Relations Intern
Innis Arden Gulf Club- April - August 2025
- Managed and executed 2-3 golf event setup and decoration a day.
- Coordinated event reservations and managed booking availability.
- Delivered personalized guest service by greeting and seating members by name more than 50 guest a day.
- Provided seamless food and beverage service, ensuring timely and accurate delivery.
- Maintained cleanliness and organization of dining areas.
Receptionist Administrator
Quality Inn-June- Sep 2024
- Served as a central point of contact for all guest needs, liaising with housekeeping and maintenance to proactively resolve an average of 30+ guest requests per shift.
- Managed a high-volume front desk, expertly processing over 100 check-ins and check-outs daily while providing personalized local recommendations that enhanced the guest experience.
- Contributed to a 95% guest satisfaction rating by anticipating needs and ensuring a seamless experience from arrival to departure.
Receptionist & Nigh Auditor
Commodore Perry Inn -June- Sep 2024
- Provided night audit services, processing an average of 50+ daily bookings, cancellations, and modifications with 100% accuracy, ensuring a seamless flow of operations for the following day.
- Served as a primary point of contact for all guest needs, proactively coordinating with housekeeping and maintenance to resolve over 30 guest requests per shift.
- Managed a high-volume front desk, expertly handling an average of 100+ check-ins and check-outs daily while providing personalized service and local information to enhance the guest experience.
Cashier
Walmart -June- Sep 2024
- Ensured accurate transactions by double-checking all receipts and providing correct change, resulting in a 100% register balancing rate at the end of each shift.
- Managed a high-volume cash register, processing over 50 transactions per shift and balancing the register with zero discrepancies.
- Scanned and bagged items properly, ensuring efficient handling of merchandise and a swift checkout process for customers.
Server
Angus Stackhouse and Seafood May-Aug 2023
- Greeted and seated an average of 50+ guests per hour, providing a welcoming and efficient start to their dining experience.
- Maintained excellent service by expertly managing up to 6 tables at a time during happy hours, ensuring all guests were served promptly.
- Successfully upselling & cross selling high-margin menu items, increasing average check size during peak happy hour shifts.
Marketing and Social Media Assistance
Dunes Village Resort- May Aug2023
- Coordinated logistics for weekly meetings and managed all incoming and outgoing communication, ensuring a seamless flow of information for key guest and achieving a 95% client satisfaction rating.
- Created over 10 promotional graphics per week, managing a content calendar that increased brand visibility almost 100% across social media platforms.
- Provided administrative support by organizing correspondence and maintaining filing systems, which improved document retrieval time
General Clerk -Administrative Assistance
Jamaica Police Co-operative Credit Union-Sep 2019-Nov 2022
- Supported senior management by organizing and maintaining an efficient records management system for both electronic and physical files, improving retrieval time significantly.
- Provided front desk and teller relief, handling up to 30 incoming calls per hour while processing transactions and maintaining confidentiality
- Scheduled and coordinated 10+ branch meetings a month, including drafting agendas, preparing minutes, and ensuring follow-up on all action items.
- Assisted in the planning and execution of internal events for 100+ staff, including logistics coordination and resource allocation.
- Supervised and trained 4+ interns and summer employees, ensuring proper onboarding and adherence to office protocols.
Education
Bsc. - Media And Communication-Pending December 2025
University Of The Commonwealth Caribbean
High School Diploma -
Trench Town High School- 2010-2015
Skills
- Microsoft Word
- Excel
- PowerPoint
- Photoshop
- Public Speaking
- Team management
- Customer service Skills
Certification
- Certified -Customer Service & Administrative Support
- Certified -Global Mentor
- CPR-Certification pending
Languages
English
Native or Bilingual
Spanish
Limited Working
Japanese
Elementary
Hobbies and Interests
Reading
Cooking
Tennis
Problem Solving
Public Speaking
Timeline
Guest Relations Intern
Innis Arden Gulf Club- April - August 2025
Receptionist Administrator
Quality Inn-June- Sep 2024
Receptionist & Nigh Auditor
Commodore Perry Inn -June- Sep 2024
Cashier
Walmart -June- Sep 2024
Server
Angus Stackhouse and Seafood May-Aug 2023
Marketing and Social Media Assistance
Dunes Village Resort- May Aug2023
General Clerk -Administrative Assistance
Jamaica Police Co-operative Credit Union-Sep 2019-Nov 2022
Bsc. - Media And Communication-Pending December 2025
University Of The Commonwealth Caribbean
High School Diploma -
Trench Town High School- 2010-2015
Similar Profiles
Sean CostelloSean Costello
Waiter's Assistant at Innis Arden Golf ClubWaiter's Assistant at Innis Arden Golf Club
CARLY DIETZCARLY DIETZ
NA at Innis Arden Country ClubNA at Innis Arden Country Club
Murray FalkinMurray Falkin
Jr/Adult Assistant Tennis Instructor at Innis Arden Recreation CommiteeJr/Adult Assistant Tennis Instructor at Innis Arden Recreation Commitee
Laila DaasLaila Daas
Guest Relations Intern at Marriott Vacation ClubGuest Relations Intern at Marriott Vacation Club
Aenish DwareAenish Dware
Guest Relations Intern at Yellow Pagoda HotelGuest Relations Intern at Yellow Pagoda Hotel