Sherika Clarke
Bronx,NY
Summary
Friendly and reliable cashier/server offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworkig with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
16
16
years of professional experience
Work History
Cashier/ Server
Coffeebay Restaurant
02.2022 - 08.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier/Server Supervisor
Island Flavaz Restaurant
08.2021 - 01.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
Cashier/Hostess
Shoney's Restaurant
05.2007 - 05.2010
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Bachelor of Science - Finance
NORTHERN CARIBBEAN UNIVERSITY
MANDEVILLE JA08.2011
Skills
- Cleaning and Sanitizing
- Verbal and Written Communication
- Guest Inquiries
- Time Management Skills
- Sales Expertise
- Credit and Cash Transactions
- Refunds and Exchanges
- Staff Training
- Order Taking
- Product Knowledge
- POS Systems Operations
- Complex Problem-Solving
Timeline
Cashier/ Server
Coffeebay Restaurant
02.2022 - 08.2023
Cashier/Server Supervisor
Island Flavaz Restaurant
08.2021 - 01.2022
Cashier/Hostess
Shoney's Restaurant
05.2007 - 05.2010
Bachelor of Science - Finance
NORTHERN CARIBBEAN UNIVERSITY
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