Sherika Cooper
Daytona Beach
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Professional coordinator with proven track record in patient intake and administrative support. Skilled in managing patient information, scheduling, and ensuring smooth workflows. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and maintaining high standards.
Overview
8
8
years of professional experience
Work History
Financial Counselor
UF Health Urology
01.2024 - Current
- Document all Patient Registration accounts activities performed clearly, concisely and accurately in EPIC system
- Ensure complete and accurate registration, including patient demographic and current insurance information.
- Verify insurance, provide upfront collections, collect copayments and provide self-pay and financial assistance options.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
Remote Customer Care Advocate II
Caremark L.LC.
10.2020 - 10.2023
- Handled multiple customer requests simultaneously, ensuring timely and reliable service.
- Increased customer satisfaction with courteous and professional service.
- Assisted customers with inquiries to ensure positive experience and resolution of issues.
- Strengthened customer relationships through timely communication about order status updates, delays, or changes in availability.
- Optimized order-processing timeframes due to diligent monitoring of deadlines.
- Managed incoming phone calls from customers seeking information about products or placing mail orders effectively and courteously.
- Improved order processing efficiency by maintaining accurate customer records and updating the database regularly.
Scheduler/Care Team Coordinator
Kindred at Home
08.2018 - 02.2020
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Patient Intake Representative
LabCorp
03.2017 - 04.2018
- Managed high call volumes while maintaining professionalism and effectively addressing inquiries related to appointments, billing, insurance coverage, and general questions about the facility''s services.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
- Improved patient satisfaction by efficiently managing intake processes and providing exceptional customer service.
- Streamlined patient registration procedures for increased efficiency and reduced wait times.
- Enhanced the accuracy of medical records with meticulous attention to detail during data entry tasks.
- Increased overall office productivity by organizing workspaces efficiently and implementing time-saving tools such as electronic filing systems.
- Implemented a user-friendly appointment scheduling system, resulting in higher patient satisfaction rates.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
No Degree - Medical Front Office
Valencia College
Orlando, FL01.2017
Associate of Science - Office Administration
Valencia College
Orlando, FL12.2016
No Degree -
Valencia College
Orlando, FL05.2016
No Degree -
Valencia College
Orlando, FL05.2015
Business Specialist -
Valencia College
Orlando, FL12.2014
Medical Office Support -
Valencia College
Orlando, FL08.2014
Office Support -
Valencia College
Orlando, FL05.2014
High School Diploma -
DSC
Daytona Beach, FL06.2008
Skills
- Insurance verification
- Financial counseling
- Insurance planning
- Customer service
- Attention to detail
- Multitasking and organization
- Prior authorization
- Medical terminology proficiency
- Patient scheduling
- Appointment scheduling
- Physician authorizations
- Healthcare systems
- Electronic patient charts
- HIPAA guidelines
- Epic systems
- Decision-making
- Records management
- Problem resolution
- Computer proficiency
- Payment processing
- Call center operations
- Microsoft outlook
- Administrative support
- Prioritization
- Clerical support
Timeline
Financial Counselor
UF Health Urology
01.2024 - Current
Remote Customer Care Advocate II
Caremark L.LC.
10.2020 - 10.2023
Scheduler/Care Team Coordinator
Kindred at Home
08.2018 - 02.2020
Patient Intake Representative
LabCorp
03.2017 - 04.2018
Business Specialist -
Valencia College
Medical Office Support -
Valencia College
Office Support -
Valencia College
High School Diploma -
DSC
No Degree - Medical Front Office
Valencia College
Associate of Science - Office Administration
Valencia College
No Degree -
Valencia College
No Degree -
Valencia College
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