Sherika Cooper
Daytona Beach
Summary
Results-driven healthcare administrative professional with over 10 years of experience supporting high-volume medical practices and remote healthcare operations. Expert in patient intake, referral coordination, insurance verification, and prior authorizations, with a strong commitment to HIPAA compliance and patient-centered service. Recognized for streamlining workflows, improving access to care, and maintaining accurate EMR documentation in fast-paced, multidisciplinary environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Counselor / Patient Coordinator
UF Health Urology
01.2024 - Current
- Serve as primary point of contact for urology referrals, ensuring timely intake and authorization processing
- Verify insurance benefits and obtain prior authorizations for procedures and diagnostic testing
- Maintain accurate patient documentation within Epic EMR in compliance with HIPAA standards
- Coordinate closely with providers and clinical staff to reduce scheduling delays and improve patient access
Customer Care Advocate II
Caremark LLC
10.2020 - 10.2023
- Delivered high-quality customer support for pharmacy benefit members in a remote call center environment
- Enrolled new and existing members in mail-order pharmacy services and utilization management programs
- Processed new prescription requests, demographic updates, and payment information
- Educated members on cost-saving options, benefits, and prior authorization processes
- Remote
Scheduler / Care Team Coordinator
Kindred at Home
04.2018 - 02.2020
- Coordinated schedules for 30+ clinicians, ensuring coverage and compliance with care requirements
- Acted as liaison between patients, families, clinicians, and referral sources
- Supported onboarding through credential verification, documentation, and training coordination
Patient Intake Representative
LabCorp
03.2016 - 04.2018
- Managed patient check-in, documentation, and medical record accuracy
- Ensured HIPAA compliance while handling sensitive health information
- Assisted intake and referral teams with clinical documentation and service initiation
Temp Medical Records Clerk
Aspire Health
10.2015 - 04.2016
- Reviewed, organized, and maintained patient medical records for accuracy and completeness
- Ensured compliance with HIPAA regulations while handling confidential patient information
- Assisted clinical and administrative teams with record retrieval and documentation support
Temp Contract Positions
OfficeTeam
01.2014 - 01.2016
- Provided administrative and clerical support to multiple healthcare and office environments
- Supported data entry, filing, scheduling, and front-office operations as assigned
Bookstore Clerk
Valencia College Bookstore
06.2014 - 12.2014
- Assisted customers with purchases, returns, and textbook inquiries
- Operated point-of-sale systems and handled cash transactions accurately
- Maintained organized inventory and supported daily store operations
Education
Associate of Science - Office Administration
Valencia College
Orlando, FL01.2016
Skills
- Patient Intake & Registration Insurance Verification & Prior Authorizations
- Referral Management Epic EMR & Healthcare Systems
- HIPAA Compliance Patient Scheduling & Follow-Up
- Medical Records Management Remote & Call Center Operations
- Interdisciplinary Care Coordination Customer Service Excellence
Certification
- Medical Office Specialist – Medical Front Office
- Additional Certificates: Medical Office Management, Business Operations, Office Support
Timeline
Financial Counselor / Patient Coordinator
UF Health Urology
01.2024 - Current
Customer Care Advocate II
Caremark LLC
10.2020 - 10.2023
Scheduler / Care Team Coordinator
Kindred at Home
04.2018 - 02.2020
Patient Intake Representative
LabCorp
03.2016 - 04.2018
Temp Medical Records Clerk
Aspire Health
10.2015 - 04.2016
Bookstore Clerk
Valencia College Bookstore
06.2014 - 12.2014
Temp Contract Positions
OfficeTeam
01.2014 - 01.2016
Associate of Science - Office Administration
Valencia College