Sherika Drake
Augusta,GA
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at Stars And Strikes Family Entertainment Center. Skilled in operations management and team leadership, demonstrated through improved performance outcomes and strong vendor relationships. Excelled in fast-paced environments, showcasing problem-solving abilities and a commitment to excellence. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Manager
Stars And Strikes Family Entertainment Center
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Uniquely Mixxed
Self Employed Bar Services
01.2019 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Head Bartender
Cliffisms Sports and Sprits
09.2020 - 07.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
Education
High School Diploma -
Jeffersontown High School
Louisville, KY06.2011
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Goal Setting
- Work flow planning
Timeline
Operations Manager
Stars And Strikes Family Entertainment Center
01.2022 - Current
Head Bartender
Cliffisms Sports and Sprits
09.2020 - 07.2022
Uniquely Mixxed
Self Employed Bar Services
01.2019 - 06.2024
High School Diploma -
Jeffersontown High School
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