Sherika Harris

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Assessed employee performance and developed improvement plans.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.

Adhered to the agreed plan of care for each client in the caseload.
• Partnered and communicated with all members of the caseload.
• Partnered and communicated with all members of the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies.
• Monitored changes in clients' plans of care, services, or conditions.
• Contacted hospitals, spoke with nurses and social workers regarding client conditions and treatment, and provided critical event reports to the Illinois Department on Aging per occurrence.
• Conducting home visits and safety checks.
• Recruit, screen, and select Home Care Aides
• Determine schedules and adequate staffing.
• Process employees' weekly payroll.
• Provide consultation and training to Home Care Aides to ensure quality care and service monitored Home Care Aides, identify problem situations, and assist in problem-solving for optimum outcomes.
• Evaluated job performance of staff and provided performance reviews, corrective action, or other disciplinary/performance and re-education.
• Assures proper maintenance of clients' files following local, state, and federal laws.
• Ensures that client records are complete and current
• Responsible for ongoing training and quarterly in-service conferences

DCFS Visitation Monitor and Transportation Supervisor

• Monitored supervised visits between parents and children, and recorded observable interactions and conversations to prepare reports of visits for courts.
• Provide transportation for Parents and or children to and from visiting locations.
• Ensure safe environment is maintained; provide support and encouragement for parents and children

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Created, maintained and updated filing systems for paper and electronic documents.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed office operations while scheduling appointments for department managers.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Controlled finances to lower costs and keep business operating within budget.

• Responsible for all Store Operations
• Key Holder
• Responsible for the training and oversight of all Associates
• Scheduling employees
• Entering payroll
• Open and close the store
• Managing the Cash Office
• Merchandise the store
• Supervise Receiving
• Supervise the sales team
• Ensure the provision of superior customer service
• Monitor the movement of merchandise