Sherika McLean
Columbia,SC
Summary
Managed client relationships and compliance initiatives, leveraging extensive experience to optimize service delivery and maintain industry standards.
Overview
20
20
years of professional experience
Work History
Annuity Case Manager
Prosperity Life
07.2024 - Current
- Review applications for completeness, accuracy, and compliance with state and company guidelines.
- Serve as a primary point of contact for managing annuity application cases from submission through policy issue.
- Track and manage cases using internal systems to meet key performance and service level goals.
- Provide clear and consistent communication to ensure client and advisor satisfaction throughout the case lifecycle.
- Coordinate with Financial Service Professionals and internal departments to resolve outstanding requirements and expedite processing.
Senior Relationship Specialist - Annuities
Prudential Financial
02.2019 - 07.2024
- Assist Financial Service Professionals (FSP) with new business needs.
- Guide the new business process from start to finish, while maintaining constant contact with FSP and Wholesalers.
- Maintain communication with FSP until the annuity contract is issued.
- Escalate concerns or issues to the New Business Manager.
- Responsible for answering FSP and wholesalers’ emails and phone calls with questions and/or concerns.
- Assist Wholesalers with building relationships with FSP by providing excellent customer service and timely processing of annuity applications.
Licensing Specialist - Producer Services
Aerotek (Chubb Insurance)
05.2017 - 02.2019
- Add a new license to PAS as requested by the field offices and ensure appropriate documentation, including producer licenses, are submitted to Producer Services and information is input properly into PAS and Producer.
- Extend additional producer appointments as requested by the field office/business unit and terminate appointments as appropriate.
- Research producer information utilizing state insurance websites, producer websites, and the National Insurance Producer Registry.
- Upload and name documents in an electronic storage database.
- Assist Senior Licensing Specialist and work on special projects as needed.
Compliance Consultant – First Time Licensing
Accountemps (JP Morgan Chase)
03.2016 - 09.2016
- Sourcing appropriate background documents and attestations for registration from Employees and Managers.
- Worked directly with the Banker Licensing Program (BLP) regarding new agents and their existing licenses.
- Maintaining and tracking documentation necessary to apply and process state insurance licenses.
- Coordination with the State Department of Insurance to process insurance licensing and renewals in a timely manner.
- Manage maintenance of agents' insurance licensing according to state and company compliance.
- Communicate via email with outside carriers regarding agents updated information.
- Managed the First Time Licensing Mailbox.
- Unified monthly reports into a master list.
Installation Coordinator – New Business 401K Plans
Ascensus
06.2013 - 10.2015
- Primary contact for implementation or transfer of new business retirement plans.
- Prepare standard or specialized documents to implement new and transfer retirement plans.
- Conduct weekly status reviews with clients to ensure the project meets deadlines.
- Consult with ERISA helpdesk to ensure all plan parameters are compliant with DOL/IRS regulations.
- Complete required government forms and education material for distribution to participants.
- Educate employers on ERISA regulations, enrollment process, and timely contribution submissions.
- Makes recommendations to clients based upon needs and standard service available within the retirement plan.
- Assist employers to ensure timely submission of payroll deferrals.
- Reconcile plan reports and assets for plan transferring as new business.
- Develop relationships with Sales and Ongoing Client Service departments to ensure seamless transfer of client information upon starting and completing onboarding services.
Underwriters Assistant
Contemporary Staffing (Hartford Steam Boilers)
02.2012 - 03.2013
- Process new and renewal quote submissions using BPM and QRIS systems.
- Communicate with underwriters, agents, and insurance carriers to verify the accuracy of submitted information and to resolve any procedural and computational problems involved.
- Provide basic operational support for production underwriters.
- Provide triage customer solution support to incoming customer calls.
Administrative Assistant – Business Services
The Pennsylvania State University
09.2011 - 12.2011
- Increase office efficiency by prioritizing while completing multiple administrative responsibilities.
- Professionally answer phone calls and respond to requests, maintaining a customer-focused mindset.
- Ensure the timely and accurate completion of work orders handled by the maintenance and operations staff.
- Collect and process bi-weekly timecards and employee reimbursement reports.
Eligibility Intake Specialist
Child Care Information Services
05.2009 - 06.2011
- Process new applications to determine the eligibility of low-income families applying for subsidized childcare.
- Refer families to additional government benefits and services based on income, education, and eligibility.
- Respond to client inquiries regarding program eligibility, case status, and childcare provider referral.
- Perform face-to-face interviews of parents authorized for the program.
- Verify the information and paperwork of clients to determine and maintain their eligibility.
- Refer files suspected of fraud to the Office of Inspector General.
Cash Management Associate
Janney Montgomery Scott LLC
06.2005 - 12.2008
- Manually and electronically deposit, process, and resolve issues for all checks and funds transfers.
- Perform daily department operation processes for over 10,000 Money Market Account customers, including reconciling BETA balances vs. Omnibus fund accounts trading.
- Quickly and effectively manage dispute resolution for internal and external complaints.
- Process and manage client profiles for check writing edits relating to fraud and non-fraud processing.
- Provide friendly, helpful, and consistent customer service to financial advisors, sales assistants, and customers.
Education
B.S. - Business Administration, Financial Services Option
The Pennsylvania State University
Culture, Science & Technology
Community College of Philadelphia
Philadelphia, PA05.2005
Skills
- Facilitated seamless operations by leveraging MS Office and multiple governmental, financial, and insurance systems Enhanced client engagement through proficient use of Salesforce and other CRM platforms Contributed to organizational excellence by obtaining Lean Six Sigma Green Belt certification
Timeline
Annuity Case Manager
Prosperity Life
07.2024 - Current
Senior Relationship Specialist - Annuities
Prudential Financial
02.2019 - 07.2024
Licensing Specialist - Producer Services
Aerotek (Chubb Insurance)
05.2017 - 02.2019
Compliance Consultant – First Time Licensing
Accountemps (JP Morgan Chase)
03.2016 - 09.2016
Installation Coordinator – New Business 401K Plans
Ascensus
06.2013 - 10.2015
Underwriters Assistant
Contemporary Staffing (Hartford Steam Boilers)
02.2012 - 03.2013
Administrative Assistant – Business Services
The Pennsylvania State University
09.2011 - 12.2011
Eligibility Intake Specialist
Child Care Information Services
05.2009 - 06.2011
Cash Management Associate
Janney Montgomery Scott LLC
06.2005 - 12.2008
B.S. - Business Administration, Financial Services Option
The Pennsylvania State University
Culture, Science & Technology
Community College of Philadelphia