Sherika Owens
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Service Representative Remote
Capital Staffing Solutions
Jacksonville, FL
09.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative Remote
Service King Collision
Richardson, Texas
01.2021 - 08.2022
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative Remote
Majorel
Chandler, AZ
03.2020 - 11.2021
- Apple Order support
- Help customers with the issues that had with a product
- Issued refunds and replacement to customers
- Help customer with account information
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Associate
Lowe's
Dallas, TX
06.2019 - 11.2019
- Help customer find items around the order or department
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
College Degree - Finance
Louisiana State University-Shreveport
08.2019 - Current
High -
West Monroe High School
08.2015 - 2019.05
Skills
Sales expertise
undefinedCertification
MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative Remote
Capital Staffing Solutions
09.2022 - Current
Customer Service Representative Remote
Service King Collision
01.2021 - 08.2022
Customer Service Representative Remote
Majorel
03.2020 - 11.2021
College Degree - Finance
Louisiana State University-Shreveport
08.2019 - Current
Customer Service Associate
Lowe's
06.2019 - 11.2019
High -
West Monroe High School
08.2015 - 2019.05
MCAS - Microsoft Certified Application Specialist
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