Sherika Reed
Naperville
Summary
Experience Customer Service Professional with 15+ Years. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Hardworking, focused and diligent with good people and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Security Guard
SEI Security Services
01.2016 - 05.2023
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Monitored employee activities, confirming compliance with security regulations
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Reported irregularities such as fire and safety hazards to maintenance
Cashier Team Lead
Tasty Dog
10.2010 - 09.2015
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Stocker
Moo & Oink
07.2006 - 09.2010
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Education
High School Diploma -
Orrick High School
Chicago, IL06.2006
Skills
- Excellent Customer Service
- Meeting Quotas
- Product Restocking
- Money Handling
- Inventory Audits
- Security Protocols
- Superior Customer Service
- Trainable
Timeline
Security Guard
SEI Security Services
01.2016 - 05.2023
Cashier Team Lead
Tasty Dog
10.2010 - 09.2015
Stocker
Moo & Oink
07.2006 - 09.2010
High School Diploma -
Orrick High School
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