Sherika Rone
Portland,OR
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of Landlord tenant and Fair Housing laws and resident management. Seasoned Assistant Property Manager bringing proven skills in negotiating, preparing and finalizing Rental agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Housing Support Specialist
Goinghome II
07.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship in City Span to maintain accurate records.
- Developed and maintained knowledge base to assist in faster resolution of common issues.
- Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Provided excellent communication skills, both verbal and written.
- Provided community-based housing support services to individual to meet the identified strengths-based housing goals including the housing search, placement, and retention of permanent housing.
- Assisted individuals who have or are experiencing homelessness, addictions and/or mental health challenges and are seeking servies in all stages of change.
- Assisted individuals in obtaining housing and requesting financial assistance when needed and request reasonable accomodations to overcome barriers to housing.
- Established and maintained relationships with community partners, landlords, and property management companies/owners.
- Increased housing productivity by 100% within 6 months.
- Managed approximately 50 incoming calls, emails, and texts per day from customers,
Assistant Property Manager
Homeforward
02.2010 - 02.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Attended staff meetings and took extensive notes to share with property manager.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Posted policies and rules in common areas for tenant review.
Education
High School Diploma -
Roosevelt High School
6941 N. Central Portland, Oregon 9720306.1993
Skills
- Business Processes and Procedures
- Policy Enforcement
- Vacant Unit Monitoring
- Application Process Proficiency
- Telephone Etiquette
- Daily Property Operations
- Staff Management
- Housing Regulations
- Policy and Procedure Enforcement
- Tenant Issue Resolution
- Rent Collection
- Lease Agreement Review
- Microsoft Office
- Eviction Coordination
- Tenant Screening
- Property Inspections
- Customer Service
- Fair Housing Laws Knowledge
- City Span software
- YARDI software
Accomplishments
- Reduced client housing instability by 100% through proactive case management.
- Successfully placed 100% of clients in affordable housing options that met their specific needs.
- Established partnerships with local landlords to increase housing availability for clients.
- Provided individualized housing search assistance, including identifying suitable properties and negotiating lease terms.
- Successfully navigated complex housing applications and eligibility requirements for clients with barriers to housing.
- Successfully secured housing for clients with complex needs, such as those with mental health issues, substance use disorders, and criminal backgrounds.
Timeline
Housing Support Specialist
Goinghome II
07.2023 - Current
Assistant Property Manager
Homeforward
02.2010 - 02.2019
High School Diploma -
Roosevelt High School
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