Summary
Overview
Work History
Education
Skills
Timeline
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Sherika Whtie

Sumter,SC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Machine Operator

Continental Tire
05.2023 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.

Claims Customer Service Advocate

BlueCross BlueShield of SC
03.2021 - 05.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.

Customer Service Representative

Sykes Inc.
06.2012 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Morris College
Sumter, SC
05.2004 - 05.2007

High School Diploma -

Sumter High School
Sumter, SC
05.2003

Skills

Strong Work Ethic

Good Communication

Attention to Details

Computer Proficiency

Microsoft Excel

Payment Processing

Professional telephone demeanor

Microsoft Outlook

Scheduling

Data Entry

Active Listening

Problem-solving abilities

Timeline

Machine Operator

Continental Tire
05.2023 - Current

Claims Customer Service Advocate

BlueCross BlueShield of SC
03.2021 - 05.2023

Customer Service Representative

Sykes Inc.
06.2012 - 02.2020

Morris College
05.2004 - 05.2007

High School Diploma -

Sumter High School

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Sherika Whtie