Sheri L. Gordon
Belton,MO
Summary
Successful Registered Client Service Associate with 42 years of experience in the Financial Services Industry. Proficient at addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Proficient at Microsoft Word, Excel, SalesForce, WealthStation & Thompson. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
41
41
years of professional experience
Work History
Registered Client Service Associate
VWealth. LLC
Overland Park, KS
08.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Registered Client Service Associate
Ameriprise Financial
Leawood, KS
12.2020 - 06.2022
- Supported 2 Financial Advisors. Also provided assistance on a large team.
- Proactively reaching out to clients to schedule reviews, outbound calling to referrals/leads to schedule appointments, Opening and rebalancing Managed Accounts, Provide Morningstar reports for each client meeting
- Daily processing of Operations.
- Maintained data confidentiality through strict observance of information security procedures and corporate guidelines.
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Built long lasting relationships with clients by listening, offering insight and being valuable resource.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Introduced clients to available online resources and services to increase convenience.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
Registered Client Service Associate
Wells Fargo Advisors
Overland Park, KS
12.2019 - 12.2020
- Supported 3 Financial Advisors, one of which was a top producer
- Provided all daily operations and client support for each Advisor
- Proactively reaching out to clients to schedule reviews, outbound calling to referrals/leads to schedule appointments
- Maintained data confidentiality through strict observance of information security procedures and corporate guidelines.
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Resolved concerns with products or services to help with retention and drive sales.
Registered Client Service Associate
U.S. Bancorp Investments
Overland Park, KS
06.2011 - 11.2019
- Proactively reaching out to clients to schedule reviews, outbound calling to referrals/leads to schedule appointments
- Tracking sales pipeline reports for multiple teams, processing new account paperwork and service requests from clients
- Provided each client with exceptional level of service by responding quickly to issues and answering questions
- Mentoring new associates as part of the onboarding process
- Coordinated with operations staff to resolve service problems and boost client satisfaction
Registered Client Service Associate
Oppenheimer & Co Leawood
Leawood, KS
07.2009 - 06.2011
- Supported five financial advisors
- Maintained data confidentiality through strict observance of information security procedures and corporate guidelines.
- Handled minor account issues quickly and escalated major problems to our Operations Team immediately for assistance and resolution.
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Built long lasting relationships with clients by listening, offering insight and being valuable resource.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Registered Client Service Associate
Morgan Stanley Smith Barney
Overland Park, KS
09.2006 - 07.2009
- Supported one of the top advisors in the company
- Maintained data confidentiality through strict observance of information security procedures and corporate guidelines.
- Handled minor account issues quickly and escalated major problems to our Operations Team immediately for assistance and resolution.
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Completed financial goal analysis for clients to illustrate historical portfolio performance.
- Built long lasting relationships with clients by listening, offering insight and being valuable resource.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Registered Client Service Associate/Administration Manager
UBS Financial/Piper Jaffray
Leawood, KS
10.2000 - 09.2006
- Supported three financial advisors
- Connected with clients through consultative sales strategies to understand and address requirements.
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Built long lasting relationships with clients by listening, offering insight and being valuable resource.
- Administrative Manager role working directly with the Branch Manager
- Supervision of 11 support staff employees
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Provided each client with exceptional level of service by responding quickly to issues and answering questions
Registered Client Service Associate
Morgan Stanley Dean Witter
Overland Park, KS
06.1999 - 10.2000
- Supported two financial advisors
- Handled minor account issues quickly and escalated major problems to the Operations Manager immediately for assistance and resolution.
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Built long lasting relationships with clients by listening, offering insight and being valuable resource.
Investment Assistant
George K. Baum & Company
Kansas City, MO
03.1983 - 06.1999
- To the top Institutional Investment Advisor.
- Contacted and lined up fellow investors to enable successful IPOs.
- Guided clients through compiling important financial histories and documentation for evaluation.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Education
Series 65 - Investments And Securities
FINRA
Kansas City, MO05.2013
Series 63 - FINRA State Registration
FINRA
Kansas City, MO07.1999
Securities License -
FINRA SERIES 7
Kansas City, MO03.1999
Some College (No Degree) - Public Speaking Certification
Dale Carnegie & Associates, Inc.
Mission, KSHigh School Diploma -
North High School
Omaha, NE05.1980
Skills
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Client Request Management
- Customer Retention Strategies
- Understanding Customer Needs
- Wealth Management
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Establishing Contacts
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
Additional Information
- Personal references available upon request.
Timeline
Registered Client Service Associate
VWealth. LLC
08.2022 - Current
Registered Client Service Associate
Ameriprise Financial
12.2020 - 06.2022
Registered Client Service Associate
Wells Fargo Advisors
12.2019 - 12.2020
Registered Client Service Associate
U.S. Bancorp Investments
06.2011 - 11.2019
Registered Client Service Associate
Oppenheimer & Co Leawood
07.2009 - 06.2011
Registered Client Service Associate
Morgan Stanley Smith Barney
09.2006 - 07.2009
Registered Client Service Associate/Administration Manager
UBS Financial/Piper Jaffray
10.2000 - 09.2006
Registered Client Service Associate
Morgan Stanley Dean Witter
06.1999 - 10.2000
Investment Assistant
George K. Baum & Company
03.1983 - 06.1999
Series 65 - Investments And Securities
FINRA
Series 63 - FINRA State Registration
FINRA
Securities License -
FINRA SERIES 7
Some College (No Degree) - Public Speaking Certification
Dale Carnegie & Associates, Inc.
High School Diploma -
North High School
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