Sheril Hadley

• Defined roles, responsibilities, expectations, timelines, and resources for team projects.
• Evaluated team performance against set goals and objectives.
• Achieved or surpassed retention goals for three consecutive years.
• Monitored workflow processes, identifying opportunities for enhancement.
• Compiled comprehensive reports on employee performance metrics for senior leadership review.
• Analyzed data to inform personnel management decisions.
• Identified staff training needs and developed targeted programs.
• Facilitated communication between upper management and staff to enhance collaboration.

• Managed customer inquiries through phone and email communication, ensuring prompt resolution.
• Processed account changes and updates in customer database for accuracy.
• Resolved customer complaints efficiently, maintaining high professionalism standards.
• Collaborated with team members to improve service delivery processes.
• Trained new representatives on company policies and procedures, enhancing team performance.
• Handled difficult situations with tact and diplomacy, fostering positive customer relations.
• Performed data entry tasks to maintain updated customer information in system.
• Demonstrated comprehensive knowledge of products and services offered to customers.
• Developed strong relationships with customers through regular communication.
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• Contacted insurance companies to check status of claim payments.
• Successfully wrote property and casualty insurance policies with multiple Florida carriers.

• Conducted field investigations and on-site inspections of property damage and damage to automobiles. Completed damage estimates with 3rd party software.
• Processed claims paperwork in compliance with state regulations.
• Maintained accurate records of interactions with claimants and involved parties.
• Negotiated settlements with claimants, ensuring adherence to company policies.
• Collaborated with internal departments during investigations and negotiations.
• Reviewed and adjusted claims to facilitate fair and timely settlements.
• Participated in continuing education courses on insurance adjusting trends.
• Assisted in fraud detection by identifying suspicious claim activities.

Oversaw claims office operations to ensure efficient workflow.

• Assigned claims to appropriate disciplines for optimal processing.
• Provided support to claims managers, enhancing team effectiveness.
• Assisted in training new staff on claims procedures and company systems.
• Utilized claims management software to track and update claim status regularly.
• Maintained organized records of claims and correspondence for future reference.

Coordinated schedules for executive and senior management, including meetings and travel arrangements.
Managed meeting materials and agendas to support Directors' meetings effectively.
Handled all incoming and outgoing mail to ensure timely communication.
Developed and implemented filing systems for records, reports, and documents in both digital and paper formats.
Collaborated with administrative team and human resources on various special projects and events.
Drafted reports and correspondence from dictation and handwritten notes to maintain clear records.

• Prepared and organized documents for presentations and internal reports.
• Supported project management efforts by tracking deadlines and deliverables.
• Facilitated travel arrangements for staff, including itineraries and accommodations.
• Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
• Maintained confidential information regarding employees, customers, and business operations.

Provided support to 8 District Claims Managers. Maintained computer- and paper-based filing and organization systems for records, reports and documents. Handled and distributed all incoming and outgoing mail. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Managed daily office operations and maintenance of equipment.