SHERIL JOHNSON
Chula Vista,CA
Summary
Adept at enhancing passenger satisfaction, I excelled as a Shuttle Driver at Ace Parking, where I significantly contributed to fleet reliability through preventive maintenance and efficient route planning. My punctuality and exceptional customer service skills, coupled with proficiency in GPS applications, ensured timely, safe, and comfortable travel experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shuttle Driver
Ace Parking
02.2005 - 05.2024
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Transported customers to and from Location.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
- Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
- Followed company policies and procedures and maintained compliance with standards.
- Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.
- Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
- Contributed to positive team atmosphere by supporting colleagues during peak times and sharing insights on improving service delivery.
- Assisted passengers with luggage and special needs, ensuring comfortable and accommodating travel experience.
Education
Hoover High
San Diego CA Skills
- Punctuality
- Preventive Maintenance
- Fuel Efficiency
- Passenger Assistance
- GPS Applications
Certification
Class B w/passenger endorsement. Have a clean driving record.
Timeline
Shuttle Driver
Ace Parking
02.2005 - 05.2024
Hoover High
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