SHERILDINE BECK
Houston
Summary
Dynamic leader specializing in trauma-informed communication and outreach coordination. Enhanced client satisfaction at Comcast Cable Communications by resolving complex issues and mentoring teams. Proven success in partnership development and advocacy for vulnerable populations, resulting in increased community engagement and service improvement. Achieved a 20% increase in client retention through strategic initiatives.
Overview
26
26
years of professional experience
Work History
Founder & Outreach Coordinator
Silent Rescue Outreach
Houston
01.2020 - Current
- Spearheaded grassroots community outreach initiative supporting individuals facing homelessness and crisis.
- Coordinated donation drives, distributing clothing, hygiene supplies, food, and emergency resources.
- Established partnerships with shelters, ministries, and local organizations to enhance service connections.
- Managed outreach logistics, scheduling, and distribution planning for dignified service delivery.
- Recruited and trained volunteers to support outreach activities and community initiatives.
- Created outreach materials and engagement tools to boost community awareness and participation.
Lead Client Success Support Expert
Comcast Cable Communications
Houston
06.2000 - 12.2023
- Spearheaded client support initiatives targeting issue resolution, service recovery, and customer retention.
- By utilizing a range of software tools, I streamlined processes and enhanced operational performance.
- Delivered advanced problem-solving support, translating complex issues into clear, actionable solutions.
- Conducted virtual and chat consultations to identify root causes of concerns and deliver effective outcomes.
- Collaborated with cross-functional teams to improve service processes and boost client satisfaction metrics.
Account Representative Specialist
Comcast Xfinity
Livermore
09.2000 - 05.2006
- Strengthened client relationships by anticipating needs and delivering tailored, high-impact service support.
- Negotiated pricing, service delivery, and payment terms to enhance client retention and revenue growth.
- Contributed to marketing initiatives that drove year-over-year sales performance.
- Coordinated with key internal partners to drive improvements in customer satisfaction and operational performance.
- Transformed customer feedback into data-driven recommendations that strengthened service quality.
Education
Some College (No Degree) - Social Worker
University of Phoenix
Tempe, AZSkills
- Trauma-informed communication
- Outreach coordination
- Community engagement
- Partnership development
- Strategic thinking
- Board collaboration
- Ethics and integrity
- Community outreach
- Advocacy for vulnerable populations
- Conflict resolution
- De-escalation strategies
- Relationship building
Timeline
Founder & Outreach Coordinator
Silent Rescue Outreach
01.2020 - Current
Account Representative Specialist
Comcast Xfinity
09.2000 - 05.2006
Lead Client Success Support Expert
Comcast Cable Communications
06.2000 - 12.2023
Some College (No Degree) - Social Worker
University of Phoenix