Sherill McGrath
Wareham,MA
Summary
Dedicated and diligent employee with exceptional customer service, multitasking, and time management skills. Primary focus is on providing each customer with a positive and memorable experience. Seeking new opportunities to join a company that values employee growth.
Overview
8
8
years of professional experience
Work History
Teller II
TD Bank
09.2023 - 12.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Building relationships with my customers.
- Helped them make sure the accounts that they have are the right fit for them.
- If i thought they would benefit from a service we didn't have I would discuss it with the customer ans put a referral in for someone to contact them if they were interested
Assistant Manager Customer Operations
Old Navy
05.2022 - 09.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Prepared staff work schedules and assigned team members to specific duties
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Delegated work to staff, setting priorities and goals
- Mitigated business risks by working closely with staff members and assessing performance
- Interview and hire associates
- On board new associates by completing their I 9 and all required forms and trainings
Sr Lead Customer Operations
Old Navy
09.2016 - 05.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Trained new associates
- Tracked and reported stolen merchandise through found sensors and tickets
Skills
- Recruitment
- Business Development
- Employee Motivation
- Revenue Generation
- Training
- Communication
Timeline
Teller II
TD Bank
09.2023 - 12.2024
Assistant Manager Customer Operations
Old Navy
05.2022 - 09.2023
Sr Lead Customer Operations
Old Navy
09.2016 - 05.2022
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