Sherilou Tokvam, CMP
Summary
Experienced and Certified Meeting professional – skilled inorganizing and all administrative facets of executing meetings, events, travel, tours, and venues. Expert in coordination with hotels – site searches, contracts, room blocks, meeting room specifications and set ups, banquet event orders, and on-site supervision.
Overview
12
12
years of professional experience
Work History
Various Jobs With the Organization
Community Support Association
07.2012 - 12.2013
- Welcome Center Associate - represented the Community Service Association (CSA) at the Welcome Center located at the United States (US) Consulate, Frankfurt, Germany. Greeted new arrivals and provided information on all services provided by CSA, sold souvenirs, took payments for job tickets and other paid events.
- Cashier - functioned as cashier at the CSA Quickshop. Responsible for greeting customers, ringing up and bagging items, stocking shelves and cashing out at the end of each shift accounting for both euro and US dollars.
- Hotel Front Desk - was forward facing team member checking visitors in and out of the hotel, assisting housekeeping with ready/clean daily schedule, selling items for sale in hotel store, opening closing hotel each day and cashing out both euro and US dollars and the end of each shift.
- Assistant - helped the CSA general manager with special projects in the Administrative offices. Organizing files, completing correspondence and preparing and making bank deposits.
- Volunteer - helped in a variety of community events such as Octoberfest, breakfast with Santa, Fitness with your dog and a ski trip to Northern Germany (I planned, promoted, registered and lead trip - including driving the van in a snowstorm without incident).
- Worked flexible schedule and extra shifts to meet business needs.
- Note able - I really had fun and enjoyed working for CSA. As you can see I performed a variety of jobs basically helping out whenever and wherever I was needed.
Community Liaison Officer Assistant
United States Department of State
12.2013 - 05.2015
- Supported the United States Foreign Service community by orienting new arrivals to post, dispersing information about the city, consulate community, education, employment and social opportunities.
- Planned and implemented educational and social events for up to 1,400 attendees, organized and led multiple single and multi-day tours to local and nearby European countries.
- Organized all phases of trips from concept, planning, marketing, registration, overnight accommodations, meals, attraction and transportation. Chaperoned and served as guide during entire tour.
- Coordinated volunteer recruitment drives for various projects, resulting in a diverse pool of committed individuals willing to contribute their time and skills.
- Served as an advocate for underrepresented populations within the community by planning programs encouraging their participation.
- Increased awareness of available resources by creating and distributing informative materials about programs and services offered.
- Communicated with community members to assess concerns or current issues within the Community Liaison Office and partner Community Service Association to identify and implement corrective measures.
- Most importantly, served as liaison between the community and top-level diplomats to disperse crucial information during times of crisis.
Conference Coordinator
United States Department of State
05.2014 - 07.2016
- Served as a planner on-site for conferences held at the United States Consulate and in venues located in Frankfurt, Germany. Conferences involved interaction with diplomats and international guests.
- Insured all government standards and international guidelines for travel were followed.
- Coordinated all meeting details, including site selection, hotel contracts negotiation, guest room block, budget, billing, registration, meeting space set and schedule, audiovisual, visas, transportation, VIP, food and beverage, and social events.
- Made arrangements for diplomatic visits and performed escort duties for high-ranking United States officials at the Consulate, within Frankfurt, and at Frankfurt International Airport.
Events Coordinator
Seed Company
10.2020 - 05.2024
- Coordinated high-profile fund raising events for up to 300 attendees taking place at exclusive destinations.
- Prepared invitations, tracked reservations using Salesforce, secured and supervised catering, prepared schedules, conducted presentation dress rehearsals, shipped supplies to venues, and coordinated on-site to ensure the smooth execution and positive outcome.
- Researched, purchased, and prepared gifts for annual events.
- Presented venues, negotiated contracts for future programs for 10 - 400 attendees.
- Served as project manager for all collateral, scripting, video, and email campaigns using Monday.com for annual event. Partnered with internal stakeholders and exterior vendors to ensure timelines are met.
- Entered and maintained all program details for website and app.
- Organized and directed fulfillment of all mailings.
- Made recommendations on Visa applications submitted by international speakers and guests.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
Convention Sales Manager, Association Sales Manager, and Assistant Director of Sales
Hiltons of Branson
08.2016 - 09.2020
- Led and conducted supervisor duties for a team of five sales professionals and two administrative assistants.
- Generated 10 Million dollars in sales for two hotels, convention and exhibit space, and golf course.
- Exceeded goals consistently.
- Earned “Circle of Excellence” award, recognition for top 2% of sales producers worldwide.
- Established a strong network within the industry, facilitating partnerships and referrals from satisfied clients.
Skills
- Creative, Flexible and Adaptable
- Calm Under Pressure
- Dependable and Responsible
- Team Player and Collaborator
- Kind, Considerate, Good Sense of Humor
- Customer Friendly
- Goals Driven
- Project Management Leader
- Website and App content Coordinator
Certifications And Education
- Certified Meeting Professional, 0000874041, Convention Industry Council, Alexandria, Virginia
- Certified Commercial Recreational Professional, 006, Resort and Commercial Recreation Association, Fernandina Beach, Florida
- Bachelors of Science, Commercial Recreation, University of Wisconsin-LaCrosse, LaCrosse, Wisconsin
Timeline
Events Coordinator
Seed Company
10.2020 - 05.2024
Convention Sales Manager, Association Sales Manager, and Assistant Director of Sales
Hiltons of Branson
08.2016 - 09.2020
Conference Coordinator
United States Department of State
05.2014 - 07.2016
Community Liaison Officer Assistant
United States Department of State
12.2013 - 05.2015
Various Jobs With the Organization
Community Support Association
07.2012 - 12.2013