Summary
Overview
Work History
Education
Skills
Certification
Key Qualifications
Honors Awards
Volunteer Experience
Accomplishments
Timeline
Generic

Sherilyn Guerrero

Houston,TX

Summary

Self-driven, empathetic, and detail oriented medical professional employee with a keen attention to detail and performing assignments in a timely manner. Often getting recognized for having a positive attitude contributing in moderate to fast paced work environments. The goal is to show accuracy and empathy in helping people while. Highly motivated and result-driven individual with a consistent work ethic that implements great customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Exclusive Furniture
Houston, TX
09.2023 - 01.2024
  • Attempted to limit liability associated concerns related to customer consumption of alcoholic beverages.
  • Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Displayed friendly, outgoing, and energetic customer service to create warm and fun atmosphere for guests.
  • Handled cash transactions using Point of Sale system increasing sales.
  • Followed Food Handles Server Safety while preparing pastries and shakes for over 50 guests.

Customer Service Representative

Ideal Image Med Spa
Houston, TX
02.2023 - 09.2023
  • Independently making sure front office functions run smoothly.
  • Documented activity in customer accounts in accurate manner and ensured confidentiality.
  • Entered customer account data and communicated in clear and concise manner.
  • Maintained medical records and patient information.
  • Identified customer needs, provided resolutions to problems, and followed established procedures.
  • Interacted with customers as first impression via inbound and outbound calls to answer inquiries and to provide assistance.
  • Interacted with customers as first impression via inbound and outbound calls to answer inquiries and to provide assistance.
  • Handled sales strategies to increase business revenue for 20-30 percent.

Lead Photographer

CADY Studios
Houston, TX
07.2022 - 03.2023
  • Ensured quality met specifications and quickly addressed quality concerns.
  • Conflict Management and making sure operations ran smoothly for events out of office.
  • Paid close attention to detail and followed work instructions to ensure proper part assembly.
  • Performed product assembly process within assigned work area in team-oriented environment.
  • Supervised several employees during operations and events.
  • Travel for various independent jobs with personal transportation.

Patient Services Representative

Mann Eye Institute
Houston, TX
06.2020 - 07.2022
  • Handled high volume incoming and outgoing telephone calls, scheduled appointments, and maintained files.
  • Managed general administrative activities to ensure efficient day-to-day operations of office.
  • Prioritized and managed workload to meet deadlines and provided professional customer service.
  • Actively implemented customer service to assist guests in needs or requests.
  • Accurately translated patient services to CMS Claims forms.
  • Insurance Verification and co-payments for guests with appointments.
  • Paid close attention to detail to ensure accuracy in medical records.

Customer Service Representative

Exclusive Furniture
Houston, TX
08.2018 - 07.2020
  • Documented activity in customer accounts in accurate manner and ensured confidentiality.
  • Entered customer account data and communicated in clear and concise manner.
  • Identified customer needs, provided resolutions to problems, and followed established procedures.
  • Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
  • Generated lease to own contracts for customers and ensured accuracy of customer information.

Education

Associate of Science Degree – Medical Billing and Coding - Medical Coding And Billing

Ultimate Medical Academy
Clearwater
04.2024

Skills

  • Problem solving skills
  • Time management skills
  • Following directions
  • Customer Service oriented
  • MS Excel
  • MS Word
  • MS PowerPoint
  • Operating Systems (NextGen, Sharepoint)
  • Beverage Preparation
  • Team Training and Development
  • Hospitality Service Expertise

Certification

  • Texas Department of State Health Services, Houston, TX, Food Handlers Certificate, TXDSHS#215, Completed detailed course on food handling and food safety.
  • Seller Training School, Houston, TX, Texas Alcoholic Beverage Commission, 9700659, Completed Texas Alcoholic Beverage course learning how to implement safe and correct procedures when serving alcohol. Learning how to surveillance alcohol levels in individuals.

Key Qualifications

  • Medical Billing
  • Insurance Verification
  • Medical Terminology
  • Revenue Cycle Management
  • Posting Payments
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • CMS 1500
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling

Honors Awards

Ultimate Medical Academy Dean's List

Volunteer Experience

FreeGame Productions, Houston, TX, Volunteer, 01/2023, 01/2023, Prepared food and supplies for the homeless., Passed out clothes and food personally to the homeless.

Accomplishments

Achieved Dean's List through Ultimate Medical Academy with a 4.0 GPA.

Timeline

Bartender

Exclusive Furniture
09.2023 - 01.2024

Customer Service Representative

Ideal Image Med Spa
02.2023 - 09.2023

Lead Photographer

CADY Studios
07.2022 - 03.2023

Patient Services Representative

Mann Eye Institute
06.2020 - 07.2022

Customer Service Representative

Exclusive Furniture
08.2018 - 07.2020

Associate of Science Degree – Medical Billing and Coding - Medical Coding And Billing

Ultimate Medical Academy

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Sherilyn Guerrero