Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sherilyn Gutierrez

Sherilyn Gutierrez

Orlando,FL

Summary

Dynamic professional with a proven track record at Amazon, with hands-on experience in warehouse and administrative settings. Adept in leveraging computer/software expertise and bilingual capabilities to enhance customer engagement and streamline order fulfillment. Excelled in administrative oversight and shipping logistics, significantly improving efficiency and quality control. Demonstrates exceptional ability to resolve disputes and manage client relations, ensuring top-notch service and delivery.

Overview

10
10
years of professional experience

Work History

Amazon Fulfillment

Amazon
10.2022 - Current
  • `Receive and prepare inventory for delivery.
  • Use technologies like smartphones, and handheld devices to sort, scan and prepare orders.
  • Receive truck deliveries, Amazon flex drivers and returned packages.
  • Read prompts on screens and follow packing/processing directions to complete tasks and pick lists.
  • Retrieve and stage routes for pick up by delivery partners
  • Build, wrap, sort and transport pallets and packages.
  • Assist delivery partners with finding routes, loading vans and problem solving.
  • Traffic controlling; directing vans to correct staging locations and checking credentials/licenses.
  • Repacking damaged packages and reprinting labels for reprocessing.
  • I was trained in all associate positions and worked throughout the warehouse where needed.

Administrative Assistant

Consumer Consulting Group
04.2021 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.

Pharmacy Assistant

CVS Pharmacy
02.2020 - 04.2021
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Received incoming supplies and stocked in correct locations.
  • Updated computer system with current customer, payment and inventory information.
  • Merchandised over-the-counter goods and rotated stock.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Established and maintained patient profiles, updating organizational database with current information.

Education

High School Diploma -

Lila Mayoral Wirshing
Ponce
05-2015

Skills

  • Computer/software experience
  • Bilingual
  • Customer engagement
  • Order fulfillment
  • Shipping logistics
  • Administrative oversight
  • Supplier relations
  • Documentation
  • Quality control
  • Inbound and outbound calling
  • Dispute resolution

Websites

Timeline

Amazon Fulfillment

Amazon
10.2022 - Current

Administrative Assistant

Consumer Consulting Group
04.2021 - 09.2022

Pharmacy Assistant

CVS Pharmacy
02.2020 - 04.2021

High School Diploma -

Lila Mayoral Wirshing

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Sherilyn Gutierrez