Sherilyn Horsford
Bellflower,CA
Summary
Confident team player whose considerate of customer needs, support coworkers in every aspect of company mission.
Overview
1
1
Language
33
33
years of professional experience
Work History
Sr.Service Agent
FedEx
Los Angeles, CA
04.1994 - Current
- Resolved shipment inquiries using tracking systems and service protocols.
- Traced delayed packages and coordinated timely customer updates.
- Processed shipping documentation, ensuring accuracy and compliance.
- Handled claims cases, researching exceptions and supporting resolutions.
Cashier
Ti Maxx Dept Store
09.2008 - 05.2017
- Service Level Agreements Escalation management Provided customer service in a courteous and professional manner.
- Resolved customer complaints in an efficient and timely manner
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Greeted customers and answered any questions they had about the store s products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases maintained orderly appearance of checkout area restocked supplies as needed.
Education
No Degree - Business Administration
West Los Angeles College
Culver City, CAHigh School Diploma -
Polytechnic High School
Long Beach, CA06-1983
Skills
Fast learner, highly dependentable Excellent attention to details Team player, works well with coworkers and customer friendly
Personal Information
Driving License: I have a drivers license
LANGUAGES
English, Fluent
Timeline
Cashier
Ti Maxx Dept Store
09.2008 - 05.2017
Sr.Service Agent
FedEx
04.1994 - Current
No Degree - Business Administration
West Los Angeles College
High School Diploma -
Polytechnic High School