Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherilyn Kelley

Lexington,SC

Summary

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Manager of Operations

Walmart
West Columbia, SC
07.2016 - Current
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Department Manager

Hamricks Clothing Store
Columbia, SC
12.2012 - 07.2016
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Resolved customer complaints and issues promptly and professionally.

Sales Associate

Bed Bath & Beyond
Lexington, KY
08.2010 - 12.2012
  • Organized stockroom shelves according to size, color or style.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Demonstrated product features and benefits for customers' needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Department Manager

Hamricks Clothing Store
Columbia, SC
05.2008 - 08.2010
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Ensured compliance with company policies and relevant regulations.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.

Front of the House Manager

Golden Corral Buffet
Columbia, SC
03.2002 - 05.2008
  • Ensured compliance with local health and safety regulations at the residence.
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Managed team of employees, daily progress reports and overall project planning.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Airport High School
West Columbia, SC
05-2002

Some College (No Degree) - Civil Engineering Technology

USC
Columbia,SC

Skills

  • Customer Service
  • Performance Management
  • Staff Management
  • Onboarding and Orientation
  • Staff Development
  • Performance Evaluations
  • Schedule oversight

Certification

I have my state certification in food and safety; I am also CPR certified

Timeline

Manager of Operations

Walmart
07.2016 - Current

Department Manager

Hamricks Clothing Store
12.2012 - 07.2016

Sales Associate

Bed Bath & Beyond
08.2010 - 12.2012

Department Manager

Hamricks Clothing Store
05.2008 - 08.2010

Front of the House Manager

Golden Corral Buffet
03.2002 - 05.2008

High School Diploma -

Airport High School

Some College (No Degree) - Civil Engineering Technology

USC

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Sherilyn Kelley