- Enjoy participating in [activity] for overall physical and mental well-being
- Martial Arts and Kick Boxing
- Dancing (Hula and Disco)
- Singer Songwriter
- Volunteering
Sherilyn M. Samson
Wolcott,CT
Summary
- Senior IT Infrastructure Project/Portfolio Manager with a strong focus on building highly effective teams and delivering solutions that align with organizational goals.
- Diligent leader with a proven track record of successfully implementing new and existing project improvements. I bring a laser focus to my team, setting clear expectations, effectively communicating impediments in a timely manner, and negotiating throughout the project lifecycle to achieve desired outcomes, always with Aloha.
- Trusted to turn any near-impossible task into a memorable event, I apply positivity, compassion, and kindness to drive people, processes, and technology forward.
- Extensive experience coordinating all aspects of project requirements, from concept to production hand-off, utilizing methodologies such as Waterfall, Agile, Iterative, Scrum, and Big Bang. Coupling Governance, Risk Management, and Change Management tools, enforce compliance through stewardship, enthusiasm, and education.
Overview
23
23
years of professional experience
Work History
Project Director
Kemper
03.2022 - Current
- Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Monitored project and program quality to meet audit expectations.
Program Manager
Kemper Insurance
04.2021 - 03.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Senior IT Infrastructure Project Manager
The Hartford
01.2010 - 12.2017
- Provided leadership to influence technical teams focus on design solutions and implementation plans that requires no re-work and is sustainable/supportable by the enterprise
- Communicated and trained user communities, service management and help desk impacted by investment or maintenance project(s)
- IT Stability Steward for the enterprise
- Managed multiple projects simultaneously to organizational success criteria, on time and on budget
- Developed program to operationalize on going work to synergize application area owners and IT around deployment of core desktop components; Browser, Java, Operating System, Reader, Citrix, and Player, this resulted in cost avoidance of $750K achieved during Browser upgrades; no extended support contract required
- IT Stability Program made great strides improving Performance (MTSR) Mean Time to Service Recovery and Reductions 42% in the total # Critical Tickets Daily Average April and May over the year before; this translated to a 1.4M save in Lost Productivity
- Chosen to mentor multiple mentees for professional/personal development; emphasis on character and relationship building
- Improved on boarding by reducing time for security access to applications required to perform 48%; 95 days to 46 days
- The Hartford is a leading provider of insurance and financial services, focusing on property and casualty insurance, group benefits, and mutual funds
- Website: http://www.righteverywhere.com
Property & Casualty Project/Program Manager II
The Hartford
01.2007 - 12.2010
- Company Overview: The Hartford is a leading provider of insurance and financial services, focusing on property and casualty insurance, group benefits, and mutual funds
- Website: http://www.righteverywhere.com
- Drove property and causality project managers to achieve strategic business goals and operational objectives
- Participated in wave planning, execution, and delivery of complex disaster recovery project
- Served as resource to support project members on escalated issues
- Provided leadership, guidance, and formal organization for assigned projects
- Owned large scale projects with high degree of complexity and risk
- Lead team talks through options and recommendations; developed and presented business case; ensuring no re-work for 100% of assignments
- Defined project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path; this translated to multiple internal audit projects closed with no gaps in operations; improved and addressed
- Ensured predictable, consistent, and successful project delivery; achieved through employing various methodologies, waterfall, agile, scrum, iterative or big bang
- Keep all stakeholders engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project; attained by strategic communications, education, and sponsorship – critical component to any initiatives success
- The Hartford is a leading provider of insurance and financial services, focusing on property and casualty insurance, group benefits, and mutual funds
- Website: http://www.righteverywhere.com
Project Manager II
The Hartford
01.2002 - 12.2007
- Promoted from project manager position to identify root causes and develop recommendations
- Provided insight to management on issues
- Ensured achievement of business goals and objectives by proactively communicating with project stakeholders
- Facilitated development of project plans related to schedule, budget, scope, and resources
- Monitored project execution to deliver business value
- Lead subject matter experts to resolve project challenges
- Identified, developed, and initiated innovations and solutions where precedents and procedures may not exist
- Succeeded implementation for (Survival Critical) Disaster Recovery for HR and Trade systems which were the first of its kind
- Recommended and implemented industry best practices; this improved the customer experience for transition to production, resulted in a 30% decrease in pass through incidents – calls were resolved by first level support
- Raised awareness to potential risks, problems or situations and took appropriate action to mitigate risks
- Regular interaction with all levels of the organization, including senior-level audience; created synergy between business, application owners and IT support; the awareness raised through use of roadmaps, helped gain recognition, support and confidence
- Regular contact with vendors to manage expectations and relationships
- The Hartford is a leading provider of insurance and financial services, focusing on property and casualty insurance, group benefits, and mutual funds
- Website: http://www.righteverywhere.com
Education
Bachelor of Applied Science (BAS) - Business Administration
Post University
Waterbury, CTMaster Certificate - Project Management
George Washington University
Washington, DCAssociate of Applied Science (AAS) - Electronic Technology
Virginia Beach
Virginia Beach, VASkills
- Infrastructure/Disaster Recovery
- Change Management
- Risk Management
- Customer Service
- Data Center Consolidation
- Resource Management
- Requirements Management
- Project scope/Development
- Agreement negotiation
- Schedule Management
- Financial Administration
- Innovation and Creativity
- Project Management
- Relationship Building
- Team Leadership
Affiliations
Project Management Institute, Member of Southern New England Chapter
Professional Development
- A+ Certification, CompTIA
- Project Manager Professional (PMP) Certification, 2003-2018
- Agile Mindset 101
- Introduction to Scrum
- Scrum Foundational Training
- Sprint Planning
- Backlog Refininement
- Sprint Retrospect
- Yellow Belt
- Green Belt
Interests
Timeline
Project Director
Kemper
03.2022 - Current
Program Manager
Kemper Insurance
04.2021 - 03.2022
Senior IT Infrastructure Project Manager
The Hartford
01.2010 - 12.2017
Property & Casualty Project/Program Manager II
The Hartford
01.2007 - 12.2010
Project Manager II
The Hartford
01.2002 - 12.2007
Master Certificate - Project Management
George Washington University
Associate of Applied Science (AAS) - Electronic Technology
Virginia Beach
Bachelor of Applied Science (BAS) - Business Administration
Post University
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