SHERILYN OSTRANDER ELLIOTT
Washoe Valley,USA
Summary
Experienced Vice President with 25+ years of expertise in employee development, customer service, and analytics. Proven track record of building successful teams through servant leadership and driving profitable operations. Skilled in sales, operations, and personnel management. Adept at seamlessly transitioning into diverse roles and delivering immediate positive impact. Collaborative and dedicated to enhancing patient care and involving families in their Healthcare Journey.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Rehabilitation and Therapy Services
Northern Nevada Medical Center
, USA
07.2024 - 10.2024
- Responsible for the oversight of 8 bed rehab hospital while supporting the move into a new location, Northwest Specialty Hospital
- Developed new admission processes to improve ADC from 6.6 to 7.5
- Hired core therapy team to meet patient care needs for move to new location
- Maintained compliance with state and federal regulations regarding patient care and safety standards.
Vice President Operations, West Region
Rehab Without Walls
01.2022 - 06.2024
- Developed and executed strategic plans to support the vision of the organization.
- Formulated policies that improved operational efficiency and productivity.
- Directed business development initiatives, including acquisitions and joint venture agreements.
- Directed 16 Neurorehab programs across 7 states in the Western Region
- Neuro outpatient clinics, pediatric outpatient clinics, Home and Community Neuro Rehabilitation, Brain Injury Day treatment programs
- Increased profitability by deploying strategic business plans
- Optimized operational workflows for efficiency
- Ensured maximum profitability through strategic contract negotiations
- Achieved sustainable revenue gains by leading managerial team effectively
- Executed successful strategies to boost market presence and profits
- Introduced strategies aimed at minimizing staff turnover
- Participated in mergers and acquisitions to expand company footprint into new markets
- Formulated high-performance teams by focusing on competency alignment
- Motivated personnel, resulting in increased productivity and morale
- Among the highest Gallup employee engagement scores in Division
- Sustained robust managerial hierarchy through internal advancement
- Conducted regular site visits to monitor service levels
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations
- Maintained P&L and shouldered corporate fiscal responsibility
- Coordinated and managed monthly MORs of various sites
- Opened two new locations: Reno Nevada 4/2024 and San Diego 1/2024
- Enhanced revenue by 10% year-over-year and EBITDA growth by 5% in low margin business
Staff Physical Therapist
Carson Tahoe Regional Medical Center
, USA
03.2019 - 03.2021
- Staff PT working with all ages and diagnoses in an acute care setting
Inpatient Rehab Admissions Coordinator
Northern Nevada Medical Center
, USA
07.2019 - 12.2020
- Work with Medical Director, Case Managers from area hospitals, and staff therapists to assure appropriate rehab admissions
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency
- Enhanced patient satisfaction by providing compassionate, holistic care that addresses physical, emotional, and spiritual needs
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in care delivery
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate rehabilitation admission
Area Executive Director
Kindred at Home (Formerly Gentiva)
02.2006 - 11.2018
- Boosted patient satisfaction through key initiatives
- Enhanced organizational efficiency through streamlined processes
- Formed strategic alliances with key stakeholders
- Facilitated teamwork within a varied group, enhancing overall productivity
- Managed finances to ensure fiscal responsibility
- Spearheaded new program initiatives to address unmet community needs and advance the organization’s mission
- Total Joint Program, Safe Strides, Sweet Success programs
- Maintained team spirit amidst periods of shift and restructuring
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment
- Anticipated shifts in industry dynamics ensuring proactive strategies
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships
- Enhanced profitability while ensuring quality patient care
- Showcased organizational initiatives through community involvement
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments
- Reduced employee turnover to under 8% across three locations
- Collaborated with Business Development team devising creative marketing strategies
- Maintained P&L and shouldered corporate fiscal responsibility
- Monitored key business risks and established risk management procedures
- Expanded operations; 2 Home Health locations Fernley, Nevada 2016 & Carson City, Nevada 2009
- Achieved significant market share domination
- Created a collaborative environment that fosters innovation and encourages employee engagement.
Part Time Teacher
Truckee Meadows Community College
, USA
01.1999 - 01.2006
- Maintained a schedule of 2 biology classes per week
Outpatient Rehabilitation Manager (Outpatient Therapy and Wound Clinic)/Staff Physical Therapist
Washoe Medical Center
, USA
01.1998 - 01.2006
- Oversaw operational functions of two outpatient rehabilitation clinics and outpatient wound clinic
- Streamlined therapy processes for increased efficiency, leading to improved patient outcomes and satisfaction levels
- Ensured financial stability through effective budget management
- Collaborated with insurance providers to secure coverage meeting patients’ rehabilitative needs
- Integrated evidence-based practices into daily operations
- Enhanced service delivery capabilities by organizing educational opportunities
- Crafted marketing plans to highlight rehabilitation center’s offerings locally, boosting community awareness
- Enhanced overall performance through focused improvement strategies
- Oversaw operations, finances, and marketing for outpatient rehabilitation facilities
- Created and revised policies and procedures to ensure adherence to regulatory standards
- Increased Point of Service Cash Collections by 50%
Staff Physical Therapist
Cedars-Sinai Medical Center
08.1996 - 11.1998
- Trained and oriented new physical therapists and physical therapy assistants
Education
Master of Science - Physical Therapy
Chapman University
Orange, CA01.1996
Bachelor of Science - Pre Physical Therapy
University Of Nevada
Reno, NV01.1993
Master of Science - Kinesiology
University Of Nevada
Reno, NVSkills
- Budgetary Accountability
- Cost Assessment
- Service Excellence
- Employee Engagement Initiatives
- Workflow Improvement Strategies
- Leadership Development
- Complex problem-solving
- Servant leadership
- Strategic Succession Planning
- Solid Business Insight
- Strategic Business planning
- Logical Reasoning Skills
- Performance-Driven
- Patient Advocate
Certification
- Physical Therapy – State of Nevada, NV 1166, 07/01/25
- Physical Therapy – State of California, 299231, 05/31/26
- Physical Therapy – State of Colorado, PTL0018842, 05/22/25
- Certified Wound Specialist, 01/01/11
Accomplishments
- Expanded the Home Health business from a patient census of 40 to over 1,000, increased revenue from 1 million to over 20 million, and grew the staff from 15 to more than 200, achieving the lowest turnover in the Western region from 2006 to 2018.
- Gallup employee engagement scores at Washoe Medical Center and Rehab Without Walls, always scored highly engaged and amongst the highest of the division.
- 30% revenue growth in 3 years with RWW.
- Several Employee of the Month Awards-Washoe Medical Center.
- Chosen to join Gallup Leadership Committee Washoe Medical Center due to outstanding Gallup Engagement scores.
- Awarded Part Time Teacher of the year, Truckee Meadows Community College 2000.
- Pride of the week 2010 & Crew of the week 2012 Gentiva.
- West Region Team Achievement 2009 Gentiva.
- Executive Director of the Year 2012 Gentiva Branch of the year Reno/Carson 2012 Gentiva.
- Branch of the month April 2013, March 2013, June 2013.
- Nominee Paul Diaz Caring Award 2015 & 2017.
- Nominated and attended to be a part of the Inaugural West Region President's Council, Leaders Impacting Change 2015-2016.
References
- Stacey Henderson PT, Manager Quality Kindred, 775, 7227041
- Sheri Pigg, Former Office Manager, Kindred at Home, 775, 7714945
- Jenny Capel Physical, Therapist, Kindred at Home, 775, 3388632
- Ashley Herrington, Executive Director RWW, 304, 4884132
Phone
775, 8431039
Timeline
Director of Rehabilitation and Therapy Services
Northern Nevada Medical Center
07.2024 - 10.2024
Vice President Operations, West Region
Rehab Without Walls
01.2022 - 06.2024
Inpatient Rehab Admissions Coordinator
Northern Nevada Medical Center
07.2019 - 12.2020
Staff Physical Therapist
Carson Tahoe Regional Medical Center
03.2019 - 03.2021
Area Executive Director
Kindred at Home (Formerly Gentiva)
02.2006 - 11.2018
Part Time Teacher
Truckee Meadows Community College
01.1999 - 01.2006
Outpatient Rehabilitation Manager (Outpatient Therapy and Wound Clinic)/Staff Physical Therapist
Washoe Medical Center
01.1998 - 01.2006
Staff Physical Therapist
Cedars-Sinai Medical Center
08.1996 - 11.1998
- Physical Therapy – State of Nevada, NV 1166, 07/01/25
- Physical Therapy – State of California, 299231, 05/31/26
- Physical Therapy – State of Colorado, PTL0018842, 05/22/25
- Certified Wound Specialist, 01/01/11
Master of Science - Physical Therapy
Chapman University
Bachelor of Science - Pre Physical Therapy
University Of Nevada
Master of Science - Kinesiology
University Of Nevada
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