Sherilynn Sieverts
Fort Walton Beach,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. My store continued to have the highest sales and the lowest labor of all stores while i held my position.
Overview
1
1
Certification
Work History
General Manager
Stewbys seafood Shanty
Fort Walton Beach, FL
05/01/18 - 05/10/23
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Weekly payroll completed by me while also dividing tipshare between all employees.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Front of House Manager
Bamboo hibachi and sushi
Niceville , FL
01/01/16 - 05/01/18
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Responsible for ordering supplies necessary for front-of-house operations.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Checked quality of food before it was served to customers.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Assisted with training new staff members on proper customer service techniques.
- Processed payments from customers using various payment methods.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Promoted a positive work environment by encouraging collaboration among team members.
Server
Aj's seafood and oyster bar (shanty)
Fort Walton Beach, FL
01/01/16 - 01/01/18
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server/Manager on Duty
Helen Back Okaloosa Island
Fort Walton Beach, FL
02/01/12 - 02/01/18
- Ensured that all servers were compliant with industry regulations relating to security protocols.
- Performed troubleshooting to diagnose and resolve system-related problems.
- Provided information about menu selections and made recommendations.
- Motivated staff through acknowledgment of hard work and achievements.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Coordinated with vendors to resolve hardware and software issues promptly.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
Education
Required
Choctawhatchee Senior High School
Fort Walton Beach, FL05-2000
Skills
- Schedule Management
- Vendor Sourcing
- Sales
- Advertising and marketing
- Project Management
- Loss Prevention
- Staff Supervision
- Quality Management
- Purchasing
- Sales expertise
- Operations Management
- Communication Skills
- Team Leadership
- Team training and development
Certification
- Manager food handling certificate
Timeline
General Manager
Stewbys seafood Shanty
05/01/18 - 05/10/23
Front of House Manager
Bamboo hibachi and sushi
01/01/16 - 05/01/18
Server
Aj's seafood and oyster bar (shanty)
01/01/16 - 01/01/18
Server/Manager on Duty
Helen Back Okaloosa Island
02/01/12 - 02/01/18
Required
Choctawhatchee Senior High School
- Manager food handling certificate
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