Sheri Marie Santos
'Ewa Beach,HI
Summary
Dynamic Pre Licensed Therapist skilled in cognitive behavioral therapy and empathy development. Enhanced client outcomes through tailored treatment plans and effective group therapy facilitation, achieving increased patient satisfaction. Committed to fostering resilience and independence in clients while maintaining strict adherence to ethical guidelines and confidentiality.
Experienced with cognitive-behavioral techniques, family therapy, and crisis intervention. Utilizes tailored treatment plans to address individual client needs and promote mental well-being. Knowledge of building trust and rapport, ensuring supportive and confidential therapeutic environment.
Therapeutic professional with strong background in client-centered care and mental health interventions. Known for fostering collaborative environments and achieving positive client outcomes. Reliable and adaptable, with expertise in crisis intervention and behavioral therapy, showing compassionate and patient-centered approach.
Knowledgeable Therapist with background in therapeutic practices and client care. Proven track record of facilitating significant emotional and psychological breakthroughs. Demonstrated ability in empathetic listening and effective communication.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pre Licensed Therapist
Wellness Partners Mental Health Hawaii
01.2025 - 12.2025
- Conducted individual and group therapy sessions to support mental health recovery.
- Developed treatment plans tailored to client needs and goals.
- Utilized evidence-based practices to enhance therapeutic outcomes.
- Documented client progress and maintained accurate case records.
- Educated clients on coping strategies and mental wellness techniques.
- Participated in ongoing training to stay current with therapeutic methodologies.
- Collaborated with multidisciplinary teams for comprehensive care approaches.
- Fostered a supportive environment aimed at promoting client resilience and growth.
- Collaborated with multidisciplinary teams for comprehensive client care and treatment planning.
- Maintained strict adherence to ethical guidelines and confidentiality regulations in all aspects of clinical practice.
- Contributed to a supportive work environment through collaboration with colleagues on case consultations and sharing of resources.
- Integrated mindfulness-based approaches into therapy sessions to promote relaxation, stress reduction, and greater emotional awareness.
- Evaluated therapy outcomes regularly using standardized assessment tools, adjusting treatment plans as needed to ensure continued progress towards client goals.
- Increased patient satisfaction by providing empathetic, compassionate, and culturally-sensitive therapy services.
- Educated clients on mental health topics such as stress management, relationship building, and self-care practices.
- Facilitated group therapy sessions to foster peer support, communication skills, and healthy coping strategies.
- Implemented family systems therapy methods when working with families struggling with issues related to communication dynamics or dysfunctional relationships.
- Conducted crisis intervention services to provide immediate support for individuals experiencing acute distress or emotional turmoil.
- Utilized cognitive-behavioral therapy techniques to help clients identify negative thought patterns and replace them with healthier alternatives.
- Managed caseloads efficiently, ensuring timely documentation and follow-up on all client interactions.
- Promoted self-awareness in clients by using psychodynamic approaches that focused on understanding the influences of past experiences on present behaviors.
- Provided supervision for trainee therapists to facilitate professional growth and ensure quality service delivery for clients in need.
- Improved client progress by conducting thorough assessments and tailoring treatment plans to individual needs.
- Stayed current with industry developments through ongoing professional development and continuing education opportunities.
- Employed trauma-informed therapeutic practices to support clients in processing and healing from past traumatic experiences.
- Established strong rapport with clients by actively listening, offering validation, and demonstrating genuine care for their wellbeing.
- Enhanced client well-being by implementing evidence-based therapeutic interventions and techniques.
- Assisted clients in developing effective coping strategies through problem-solving oriented therapies.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Maintained client confidentiality to protect patient privacy.
- Utilized evidence-based techniques to deliver successful treatment.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Documented client progress to track effectiveness and inform future treatment plans.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Provided crisis intervention to support clients during times of urgent need.
- Developed treatment plans to outline steps necessary for clients to achieve goals.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
- Raised awareness about mental health issues and reduce stigma through community education and outreach.
- Introduced meditation, guided imagery, breathing techniques, and reiki to patients and families.
- Educated clients and families on mental health issues to promote understanding and support.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Facilitated support groups, supporting safe and collaborative environments for clients.
Community Case Manager
Care Hawaii
06.2020 - 12.2024
- Coordinated care plans with multidisciplinary teams to address client needs and improve service delivery.
- Developed individualized support strategies, enhancing client engagement and fostering independence.
- Conducted comprehensive assessments of client situations to identify resources and services required.
- Trained new case managers on best practices in case management and community resource navigation.
- Implemented program improvements based on client feedback, increasing satisfaction and service effectiveness.
- Led community outreach initiatives to raise awareness of available support services and resources.
- Monitored progress of clients' goals, adjusting plans as necessary to ensure optimal outcomes.
- Collaborated with external agencies to facilitate seamless referrals and enhance service integration for clients.
- Served as a reliable source of information for clients, families, and colleagues regarding local community resources, healthcare services, entitlement programs eligibility, and other relevant topics.
- Enhanced client satisfaction by providing comprehensive case management services tailored to individual needs.
- Boosted team productivity through effective communication, collaboration, and ongoing professional development opportunities.
- Promoted client independence through skill-building activities and goal-oriented interventions.
- Leveraged data-driven insights to inform decision-making processes related to strategic planning initiatives focused on service improvement efforts.
- Empowered clients to make informed decisions about their care through education on available resources and ongoing advocacy efforts.
- Strengthened community connections for clients by actively participating in local events, workshops, and networking opportunities.
Personal Habilitation Worker
Care Hawaii
08.2022 - 08.2023
- Oversaw daily operations to ensure high-quality care delivery for clients.
- Trained new staff on best practices and company protocols to enhance service efficiency.
- Developed and implemented workflow improvements, increasing team productivity and client satisfaction.
- Collaborated with interdisciplinary teams to coordinate care plans tailored to individual client needs.
- Monitored compliance with safety regulations and standards, maintaining a secure environment for clients and staff.
- Provided mentorship to junior staff, fostering skill development and knowledge sharing within the team.
- Streamlined reporting processes by utilizing updated software tools, enhancing data accuracy and accessibility.
- Conducted regular performance evaluations, identifying areas for improvement and facilitating professional growth opportunities.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
Juvenile Counselor 1
Hawaii State Judiciary
11.2017 - 12.2022
- Facilitated individual and group counseling sessions for youth offenders, promoting behavioral change and rehabilitation.
- Developed personalized intervention plans addressing the unique needs of each juvenile client.
- Conducted comprehensive assessments to identify mental health issues, ensuring appropriate referrals to services.
- Mentored junior counselors, providing training on effective communication and crisis management skills.
- Advocated for clients' rights in court settings, fostering a supportive environment for their voices to be heard.
- Provided ongoing support for clients post-release by maintaining contact with them and offering guidance on navigating various challenges faced during reintegration.
- Improved students'' behavior by implementing effective counseling techniques and intervention strategies.
- Maintained detailed case files, documenting interventions, progress reports, and relevant correspondence with stakeholders.
- Reduced recidivism rates through consistent monitoring, tracking progress, and providing necessary resources for success.
- Coordinated with probation officers to ensure compliance with court-mandated requirements while fostering accountability among clients.
- Participated in ongoing professional development opportunities to stay current on best practices for juvenile counseling services.
- Enhanced communication between youth and their families through conflict resolution exercises and mediation services.
- Facilitated successful transitions back into the community by connecting youth with essential support systems such as housing, employment assistance programs, or mental health services providers.
- Established trust-building relationships with clients through empathetic listening, open communication, and genuine concern for their wellbeing.
- Promoted a safe and positive environment within the facility by enforcing rules, addressing conflicts, and de-escalating tense situations as needed.
- Assisted in the development and implementation of policies, procedures, and programs to improve overall facility operations and effectiveness.
Skills Trainer
Hawaii Behavioral Health
04.2018 - 12.2019
- Developed and implemented individualized training programs for diverse client needs.
- Facilitated workshops to enhance skills in communication and behavioral management.
- Collaborated with multidisciplinary teams to assess client progress and adjust strategies.
- Mentored junior trainers, fostering a collaborative learning environment.
- Evaluated training effectiveness through feedback and performance assessments.
- Utilized data-driven approaches to refine training methodologies for improved outcomes.
- Conducted ongoing research on best practices in behavioral health training techniques.
- Established partnerships with community organizations to expand training resources and outreach efforts.
- Tailored instruction methods based on individual needs assessments, promoting optimal learning experiences for each participant.
- Conducted pre-and post-assessments to evaluate trainee progress and identify areas for improvement in future sessions.
- Facilitated open communication between trainer and participants, creating a supportive environment conducive to learning success.
- Maintained detailed records of each participant''s progress throughout the program, enabling targeted follow-up support as needed.
- Leveraged extensive expertise in subject matter to answer questions promptly and accurately during training sessions.
- Implemented hands-on activities during training sessions, allowing participants to practice new skills in a controlled environment.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities for all employees.
- Achieved higher trainee retention rates by incorporating engaging activities and real-world examples into training sessions.
- Developed comprehensive training materials, ensuring thorough understanding of subject matter for all attendees.
- Kept abreast of industry trends and advancements, integrating new information into training programs to keep content fresh and relevant.
- Received consistent positive feedback from both trainees and management regarding the effectiveness of delivered training programs.
- Provided ongoing support and mentorship to former trainees, fostering long-term professional growth within the organization.
Technology Sales Associate
Hewlett-Packard Company
01.2011 - 11.2017
- Developed and maintained strong relationships with clients to enhance customer satisfaction and retention.
- Conducted product demonstrations to showcase features and benefits, driving interest and engagement.
- Collaborated with marketing team to create targeted campaigns that increased product visibility in competitive markets.
- Analyzed customer feedback to identify trends and recommend improvements for product offerings.
- Trained new sales associates on effective sales strategies and company policies, fostering a knowledgeable team environment.
- Led initiatives to streamline sales processes, improving efficiency and reducing response times for client inquiries.
- Monitored industry trends to inform strategic decisions and adapt sales approaches accordingly.
- Implemented CRM systems to track customer interactions, enhancing data management and reporting accuracy.
- Managed a complex pipeline of opportunities from initial inquiry through contract negotiation and closing stages.
- Collaborated with team members to achieve monthly sales targets.
- Established credibility as a trusted advisor within the technology sector through continuous learning efforts.
- Exceeded sales targets by leveraging in-depth product knowledge and effective closing techniques.
- Negotiated favorable pricing terms for both customers and the company, ensuring mutually beneficial agreements.
- Coordinated with marketing department on developing targeted campaigns that resulted in increased lead generation.
- Facilitated successful product demonstrations, highlighting key features and benefits to prospective customers.
- Designed compelling sales presentations showcasing the value proposition of technology offerings.
- Conducted market research on competitor offerings to identify opportunities for differentiation.
- Streamlined internal processes for order management, reducing lead times while maintaining high levels of accuracy.
- Nurtured existing accounts for repeat business, fostering long-term partnerships with key clients.
- Attended industry events to network with potential clients, expanding brand awareness in the market.
- Increased technology sales by identifying customer needs and providing tailored solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing exceptional service.
Education
Master of Science - Counseling Psychology
Chaminade University of Honolulu
3140 Waialae Avenue Honolulu Hawaii 9681605-2020
Bachelors of Sociology - Social Science
University of Hawaii West- Oahu
91-1001 Farrington Hwy, Kapolei, HI 9670705-2017
High School Diploma -
Saint Francis School
2707 Pamoa Road05-2003
Skills
- Anxiety reduction
- Depression treatment
- Child and adolescent therapy
- Multicultural competence
- Suicide prevention
- Cognitive behavioral therapy
- Mental health assessment
- Behavior modification
- Dialectical behavior therapy
- Individual counseling
- Solution-focused brief therapy
- Empathy development
- Group therapy facilitation
- Grief and loss support
- Anger management
- Family therapy techniques
- Psychodynamic therapy
- Personality disorder treatment
- Sexual dysfunction counseling
- Marriage and relationship counseling
- Substance abuse treatment
- Eating disorder therapy
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Patient care
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Conflict resolution skills
- Decision-making
- Dementia care
- Relationship building
- Clinical documentation
- Cognitive behavioral management
- Patient assessments
- Professional ethics
- Team building
- Task prioritization
- Client advocacy
Certification
Career Development Certification 2019
Timeline
Pre Licensed Therapist
Wellness Partners Mental Health Hawaii
01.2025 - 12.2025
Personal Habilitation Worker
Care Hawaii
08.2022 - 08.2023
Community Case Manager
Care Hawaii
06.2020 - 12.2024
Skills Trainer
Hawaii Behavioral Health
04.2018 - 12.2019
Juvenile Counselor 1
Hawaii State Judiciary
11.2017 - 12.2022
Technology Sales Associate
Hewlett-Packard Company
01.2011 - 11.2017
Master of Science - Counseling Psychology
Chaminade University of Honolulu
Bachelors of Sociology - Social Science
University of Hawaii West- Oahu
High School Diploma -
Saint Francis School