Sherin Eapen
Albany,NY
Summary
Communications Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results. Highly trained in client engagement and content generation, promoting strong work ethic and outstanding communication skills.
Overview
7
7
years of professional experience
Work History
Social Media Expert
Virtago Digital Business Solutions, LLC
09.2020 - 05.2022
- Established strong community of brand advocates by fostering relationships with followers through regular engagement and communication.
- Create marketing content both proactively, as well as upon requests for product lines.
- Boosted audience engagement through creation of compelling content and interactive activities.
- Optimized profiles on various platforms for improved search engine visibility, incorporating relevant keywords into descriptions and titles.
- Monitor social media and company marketing metrics, and make improvements, comments, and material as needed.
- Make marketing efforts to help SEO and other website elements.
- Boosted company's Instagram feed over 70% after improving content and adding twice-daily messages.
Social Media/Sales Intern
Jacquelyne Joyah Inc
04.2019 - 07.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industries, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Office Assistant
APT Services
01.2017 - 05.2019
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
Pharmacy Technician
CVS Pharmacy
06.2015 - 07.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Bachelor of Arts - Communications And Business
University At Albany
Albany, New York12.2024
Associate of Science - Biology
Rockland Community College
Rockland, New York05.2019
Skills
- Customer service
- Social Media Strategy
- Organizational skills
- Time management
- Microsoft office
- Adobe InDesign
- Adobe Photoshop
- Social media marketing
- Branding
- Content creation
- Video production
- Blogging
- Sales
- Digital marketing
- Analysis skills
- SEO knowledge
- Campaign Management
- Brand Management
- Team Collaboration
- Team Leadership
- Relationship Building
- Email Marketing
- Google Analytics
- Facebook Advertising
Timeline
Social Media Expert
Virtago Digital Business Solutions, LLC
09.2020 - 05.2022
Social Media/Sales Intern
Jacquelyne Joyah Inc
04.2019 - 07.2020
Office Assistant
APT Services
01.2017 - 05.2019
Pharmacy Technician
CVS Pharmacy
06.2015 - 07.2017
Bachelor of Arts - Communications And Business
University At Albany
Associate of Science - Biology
Rockland Community College
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