Summary

Overview

Work History

Education

Skills

Accomplishments

Computer Software Literacy

Work Availability

Work Preference

Timeline

Sherin Abdel-Hady

Cumming,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

years of professional experience

Work History

AR Collections Specialist

Kaleris

Alpharetta, GA

04.2023 - Current

Collaborated with the sales team to address billing or credit inquiries
Regularly attended AR Meetings to discuss collections issues and strategize for efficient debt recovery
Conducted collection calls, emails, and correspondence for timely payment
Recorded cash and check payments, adhering to customer remittance guidelines
Maintained customer portals for enhanced customer interactions
Updated work instructions to streamline collections processes and ensure adherence to best practices.
Developed customized payment plans tailored to individual client needs, promoting successful debt resolution for both parties involved.
Monitored customer accounts for payment delinquency and initiated collection efforts.
Reduced delinquency rates by implementing effective collection strategies.
Streamlined A/R processes to minimize errors and enhance efficiency in account management.
Mitigated potential risks by conducting thorough credit assessments before extending payment terms to new customers.
Worked with customer to create debt repayment plan based on current financial condition.
Leveraged negotiation skills to secure favorable repayment terms from clients experiencing financial difficulties.
Trained junior staff members in best practices for accounts receivable and collection procedures, fostering a knowledgeable team environment.
Generated detailed monthly reports highlighting overall collection performance and areas requiring improvement or attention.
Ensured compliance with industry regulations and company policies throughout all collection efforts.
Utilized advanced software tools to efficiently track account statuses and monitor aging reports, enabling proactive intervention when necessary.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained detailed records of all collection activities, ensuring transparency and accountability within the department.
Excellent communication skills, both verbal and written.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Proved successful working within tight deadlines and a fast-paced environment.
Learned and adapted quickly to new technology and software applications.
Demonstrated strong organizational and time management skills while managing multiple projects.

Specialist, MRO Business Analyst and Customer Service

L3Harris Technologies

Alpharetta, GA

07.2022 - 02.2023

Managed Maintenance Repair and Overhaul (MRO) orders for Government and Commercial programs
Coordinated cross-functional teams to ensure logistics and supply chain objectives align with customer expectations
Developed strategies to improve repair output and turnaround time
Administered contracts, prepared quotes and reviewed purchase orders against requirements and regulations
Analyzed data for trends, providing insights for planning and forecasting
Conducted routine report outs for orders, revenue, and other financial metrics
Attended daily GEMBA meetings to drive planning of parts needed for repair
Worked with Buyers to prioritize parts and expedite delivery date to resolve floor shortages.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Developed strong client relationships through consistent communication and attentive service.
Maintained database systems to track and analyze operational data.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Organized and detail-oriented with a strong work ethic.
Updated and developed scripts and queries to extract and analyze data from multiple sources.

Lead Credit Analyst / Accounts Receivable

United Performance Metals - O'Neal Industries

South Windsor, CT

12.2019 - 06.2022

Conducted risk analysis for credit applications and managed customer credit limits
Worked closely with Manufacturing and Quality to resolve customer complaints and prioritize material delivery
Collected payments and reconciled customer accounts
Prepared monthly updates for leadership briefing
Led Continuous Improvement initiatives, enhancing finance department productivity.
Played an instrumental role in the development of a proprietary credit scoring model that significantly improved underwriting accuracy and reduced manual workload for analysts.
Made decisions and recommendations about extending lines of credit.
Conducted thorough financial statement analysis to assess borrower creditworthiness and make well-informed lending decisions.
Collaborated with sales teams to find creative solutions for clients facing financial challenges, maintaining a strong reputation for exceptional customer service.
Optimized workflows by introducing automation tools that streamlined repetitive tasks, enhancing overall productivity within the team.
Negotiated payment plans and loan terms with delinquent customers.
Created credit policies, processes and procedures to maintain compliance with banking regulations.
Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
Negotiated contracts with customers, securing favorable terms and conditions for the organization.

Billing Specialist

The Hartford Financial Services Group Inc.

Hartford, CT

10.2013 - 10.2019

Collected payments and reconciled customer accounts
Researched payment deficiencies and reconciled outstanding invoices
Reviewed and interpreted contract and completed billing set-up
Processed manual billing and found alternatives to automate manual tasks.
Reduced errors in financial records by conducting regular audits of billed accounts.
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Financial Services Specialist

Mars Chocolate N.A.

Hackettstown, NJ

06.2008 - 01.2010

Executed finance department operations and ensured accurate vendor payments
Managed major accounts such as Costco, Kroger, and Target
Evaluated credit risk, approved credit lines, and resolved invoicing/payment issues
Approved, prepared and processed purchase orders
Collected over $850K after analyzing and researching pricing issues with vendor and sales force.

Education

Bachelor of Science in Finance -

Rutgers University

01.2008

Associate of Science in Business Administration -

Middlesex County College

01.2005

Skills

Microsoft Office
Customer Relationship Management
Credit and collections
Dispute resolution abilities

Negotiation and Resolution
Verbal and written communication
ERP Tools
Contract / Quotes / PO

Accomplishments

Documented and resolved pricing issues which led $850K collection from Kroger.

Computer Software Literacy

MS Word
MS Excel
MS PowerPoint
MS Outlook
MS Teams
SAP
Oracle
Stratix
Deltek
CostPoint
Salesforce
NetSuite
Cognos
Control
Agile

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

swipe to browse