Sherin Tanyous
Graduate Student
Houston,TX
Summary
Skillful researcher and data analyst adeptly supporting system management and problem resolution to improve records management. Over 3 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Operational Analyst
International Group, LLC
Newark, Delaware
09.2020 - 01.2023
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Supported supervisor and associated team members to maintain system functionality.
- Consulted with stakeholders to develop operational strategies and processes.
- Assessed operational performance to identify areas for improvement.
- Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
- Developed operational budgets to control costs and monitor spending.
- Identified and analyzed project risks and developed mitigation strategies.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
Property Manager
Happy Child World, INC
Newark, DE
07.2018 - 07.2020
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed and implemented marketing strategies to increase occupancy rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with legal counsel to resolve tenant disputes.
- Kept properties in compliance with local, state and federal regulations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Collected and maintained careful records of rental payments and payment dates.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Political Campaign Intern for Empowering Women
Grass Roots
Philadelphia, PA
08.2017 - 07.2018
- Prepared materials and signage for distribution to local area.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Tracked key metrics and developed spreadsheets and data models.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Congressional Campaign Intern
Kim Guadagano
East Brunswick, NJ
06.2017 - 08.2017
- Installed signs at residential and personal properties based on owner agreements.
- Brought in new volunteers through word-of-mouth outreach and grassroots campaigns.
- Engaged with supporters, potential supporters and opponents via online platforms.
- Drummed up support for political candidates by canvassing door-to-door.
- Prepared materials and signage for distribution to local area.
- Traveled with campaign team to help organize support at different locations.
- Educated new volunteers and students about campaign platforms.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Ran phone banks taking calls from donors wishing to contribute to political causes.
Education
Master of Arts - International Studies
Harvard University
Cambridge, MA 08.2019 - 05.2021
Bachelor of Arts - Political Science And International Relations
Elizabethtown College
Elizabethtown, PA 08.2013 - 05.2017
Skills
Reporting abilities
Certification
Negotiation
Study Abroad
- London and Exeter, England May-June 2015
- Germany and Switzerland June 2016
Extracurricular Activities
- conducted interviews with Syrian and Albanian Refugees in Berlin, Germany
- Participated in Model United Nations Class as the UN Environmental Program Ambassador
- Parliament Member - European Union Simulation in Washington D.C.
- Captain of Mock Trial Club, No Boundaries and Young Life Club
- Student Representative for Student Senate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Operational Analyst
International Group, LLC
09.2020 - 01.2023
Master of Arts - International Studies
Harvard University
08.2019 - 05.2021
Property Manager
Happy Child World, INC
07.2018 - 07.2020
Political Campaign Intern for Empowering Women
Grass Roots
08.2017 - 07.2018
Congressional Campaign Intern
Kim Guadagano
06.2017 - 08.2017
Bachelor of Arts - Political Science And International Relations
Elizabethtown College
08.2013 - 05.2017
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