Summary
Overview
Work History
Education
Skills
Timeline
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Sherine Grossenbacher

Sherine Grossenbacher

Eatontown,NJ

Summary

Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management.

Overview

17
17
years of professional experience

Work History

Retail Associate/supervisor

TJX Companies
Shrewbury , NJ
03.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives and communication goals.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Set overall vision and provided team leadership.
  • Identified individual employee's unique work styles and adapted management methods.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Achieved results by working with staff to meet established targets.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Hairstylist

Pro Hair Designs
Eatontown , NJ
07.2018 - 01.2020
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Determined appropriate hair treatments based on conditions and textures.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Educated customers on products to maximize benefits.
  • Permed, relaxed and bleached hair for customers daily.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Escorted guests to and from treatment rooms for specialty salon services.

Hairstylist Booth Renter

Boston Rd Barber Shop And Salon
The Bronx, NY
03.2016 - 08.2017
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Distributed business cards outside of salon to generate new business.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Escorted guests to and from treatment rooms for specialty salon services.
  • Permed, relaxed and bleached hair for customers daily.
  • Educated customers on products to maximize benefits.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Determined appropriate hair treatments based on conditions and textures.
  • Resolved guest complaints about service or style.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Mixed pigments and used proper techniques to achieve desired color.

Hairstylist/salon Owner

Sherine’s Salon
Jamaica W.i, Kingston
03.2006 - 01.2016
  • Maintained staff records and work schedules.
  • Oversaw daily salon operations and performed general salon tasks.
  • Maintained daily, monthly and quarterly records of costs and revenue.
  • Arranged for regular maintenance services for all beauty equipment.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Trained and coached new and existing employees to boost staff productivity.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Hairstylist/manager

Karl’s Hair Werks
Kingston Ja , Jamaica W.I
06.2003 - 03.2006
  • Scheduled employees to maintain adequate coverage during business hours.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Networked at various industry events to promote business.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Directed marketing initiatives that increased business by Number%.
  • Removed outdated policies and modernized structure.
  • Cross-sold and up-sold new haircare products, increasing earnings Number% per month.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Maintained general appointment calendar and set shift schedules.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Established long-term client relationships, increasing sales Number% while developing additional opportunities through networking and referrals.
  • Answered over Number phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Grew repeat client base by Number% through effective marketing and customer service.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Met with customers to discuss upcoming events and style requirements.
  • Conferred with customers to assess requirements and recommend specific services.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Recorded weekly supply and inventory needs and made regular orders worth $Amount.
  • Consistently received positive feedback from guests on performance reviews.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base by Number%.

Education

Diploma - Cosmetology Education

Monmouth County Vocational Neptune Annex
Neptune City, NJ
06.2022

Diploma - Science Education And Cosmetology

Girls Town Jamaica
Kingston Jamaica W.I
07.2000

Diploma - High School Education

St Catherine High School
High School Diploma
07.1997

Skills

  • Player Engagement
  • Technical Proficiency
  • Safe Work Methods
  • Priority Management
  • Quality Production
  • Retrospective Studies
  • ICD-10 (International Classification of Disease Systems)

Timeline

Retail Associate/supervisor

TJX Companies
03.2021 - Current

Hairstylist

Pro Hair Designs
07.2018 - 01.2020

Hairstylist Booth Renter

Boston Rd Barber Shop And Salon
03.2016 - 08.2017

Hairstylist/salon Owner

Sherine’s Salon
03.2006 - 01.2016

Hairstylist/manager

Karl’s Hair Werks
06.2003 - 03.2006

Diploma - Cosmetology Education

Monmouth County Vocational Neptune Annex

Diploma - Science Education And Cosmetology

Girls Town Jamaica

Diploma - High School Education

St Catherine High School

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Sherine Grossenbacher