Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sherine Richards Brown

Miami,FL

Summary

A highly experienced and dedicated associate with over 23 years of expertise in customer service, seeking to transition into the pharmacy or healthcare field. Eager to apply my extensive customer service background to enhance patient satisfaction, foster positive relationships, and contribute to the growth and success of the organization. Committed to delivering exceptional service while supporting the goals and values of the healthcare industry.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Kelly Educational Services
Miami, FL
06.2024 - Current
  • Provide instruction and guidance to students in the absence of a regular teacher.
  • Maintain accurate records of student attendance and performance.
  • Promote a safe and secure atmosphere within the classroom setting.

Sales/Cashier

Harbor Freight
Miami, FL
12.2009 - 12.2023
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Processed returns and refunds according to company procedures.
  • Scanned items, accepted payments, and provided change as necessary.
  • Conducted product inventories by counting items on hand and notifying supervisors of low stock.

Medical Assistant Intern

Miami Hematology/Oncology
Homestead, FL
07.2022 - 09.2022
  • Prepared examination rooms with necessary instruments and supplies.
  • Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
  • Performed patient intake duties, including taking vital signs and medical histories.
  • Managed inventory of medical supplies and equipment; ordered new items when needed.
  • Ensured HIPAA compliance by maintaining confidentiality of patient information.
  • Assisted physicians with examinations and procedures.

Medical Assistant Extern

Metro Medical
Homestead, Fl
06.2018 - 08.2019
  • Prepared exam rooms for patient visits by stocking supplies, cleaning and organizing equipment.
  • Performed administrative duties such as scheduling appointments, filing paperwork and answering phones.
  • Maintained accurate records of patient information, treatments, medications and test results in accordance with HIPAA regulations.
  • Assisted physicians with patient care, including taking vital signs and medical histories.
  • Escorted patients to examination rooms and documented medical histories.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Environmental Services Housekeeper

Baptist Health Hospital
Miami, FL
02.2017 - 04.2018
  • Responded promptly to requests for housekeeping services from staff or visitors.
  • Emptied trash cans and replaced liners as needed.
  • Emptied trash receptacles and disposed of waste materials properly.
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.

Sales/Lead

Sears
Miami, FL
01.1997 - 12.2009
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Managed cash register operations using POS system and processed sales and returns.
  • Greeted and assisted customers to foster positive experiences.
  • Maintained accurate records of all transactions, and reported discrepancies, if any.
  • Performed cashiers' opening and closing duties, such as counting out tills and preparing deposits for the bank run.
  • Counted the money in the drawer at the beginning of the shift to verify the correct amount and adequate change.
  • Balanced daily sales report, with receipts from each register at the end of the shift.
  • Maintained appearance of store by arranging and replenishing displays and merchandise rack

Education

Certificate - Pharmacy Technician

South Dade Technical College
Miami, FL
07-2024

Certificate - Medical Assistant

Florida Technical College
Miami, FL
07-2019

High School Diploma -

Miami Southridge Senior High
Miami, FL
06-1996

Skills

  • Overseeing daily operations
  • Cash handling
  • Customer service
  • HIPAA compliance
  • Classroom organization
  • Classroom management
  • Data entry
  • Communication
  • Filing
  • Inventory
  • Prescription refill
  • Problem solving
  • Basic math
  • Organizational skills

Certification

  • PTCB
  • NCMA
  • BLS
  • Medical Errors (2hours)
  • Domestic Violence (2hour)
  • Basic Healthcare Worker
  • Infection Control& Barrier Precautions(4Hours)
  • HIPPA (2hours)
  • Aids/HIV (4hours)
  • Alzheimer& Dementia (2hours)
  • OSHA (1hour)

References

References available upon request.

Timeline

Substitute Teacher

Kelly Educational Services
06.2024 - Current

Medical Assistant Intern

Miami Hematology/Oncology
07.2022 - 09.2022

Medical Assistant Extern

Metro Medical
06.2018 - 08.2019

Environmental Services Housekeeper

Baptist Health Hospital
02.2017 - 04.2018

Sales/Cashier

Harbor Freight
12.2009 - 12.2023

Sales/Lead

Sears
01.1997 - 12.2009

Certificate - Pharmacy Technician

South Dade Technical College

Certificate - Medical Assistant

Florida Technical College

High School Diploma -

Miami Southridge Senior High

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Sherine Richards Brown