Sherine Ross
Winston-Salem,NC
Summary
Experienced program management professional with a proven record of achieving project success and maintaining operational excellence. Recognized for a collaborative approach and consistent delivery of results aligned with organizational objectives. Dependable and adaptable, brings strong leadership and communication skills to foster teamwork and effectively manage changing priorities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Supervisor/Social Work
Well Life Network
Coram, New York
12.2023 - 07.2024
- Provide efficient functioning, quality care to the Community Resident Program youth
- Training inexperienced staff to assist youths in the program with their goals and objectives
- Completed staff schedules, and payroll and ensuring staff and ensuring admissions, and discharges
- Collaborate with therapists, parents, schools, doctors, and counselors about youths in the program
- Managed 30 incoming calls, emails, and faxes per day customers
- Oversaw staff training and development programs, ensuring employees the skills needed to excel in their roles
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised
- Demonstrated strong leadership skills under challenging circumstances, effectively managing
- Evaluated program performance regularly, using data-driven insights and decision processing
Caregiver
Private Duty
South Carolina
11.2022 - 05.2023
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient’s personal space
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Prepared nutritious meals according to dietary restrictions, supporting clients' overall health through balanced nutrition
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements
- Assisted clients with activities of daily living, promoting independence and quality of life
Program Supervisor
Long Island Adolescent Family Services
Port Jefferson, New York
11.2022 - 05.2023
- Managed daily operations in the agency for sibling children (birth-21 years)
- Oversaw staff training and development programs, ensuring employees with the skills needed to excel in their roles
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments
- Mentored junior staff members, guiding best practices while nurturing their professional growth trajectories over time
Program Supervisor
Federation of Organization
Massapequa, New York
10.2021 - 01.2022
- Oversaw staff training and development programs, ensuring employees are prepared with the skills needed to excel in their roles
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments
- Implemented quality assurance measures to maintain ambitious standards in service delivery across all programs under supervision
- Scheduled and supervised staff meetings to discuss innovative ideas and update participants on program details and milestones
- Managed forty-six incoming calls, emails, and faxes per day from customers
Supervisor/ Assistant Supervisor
Independent Group Home Living
Patchogue, New York
03.2019 - 10.2021
- Managed twenty-five incoming calls, emails, and faxes per day from customers
- Led cross-functional teams, and operational procurement disciplines, focused teams on goals, and tracked progress to ensure project milestones were complete
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Strategies that was implemented to staff were open feedback, setting clear goals, fostering collaboration, and empowering employees
Client Advocate
Family Service League TLC Program
Huntington, New York
06.2011 - 01.2020
- Advocate and collaborated with clients with disabilities, homeless, alcohol abuse, drug abuse, and mental health
- Supply clients with information about vital community resources
- Provide information for community resources to clients in the program
- Accomplish clients receiving housing in the program
- Assist with bringing clients to social services and appointments
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently
Direct Support Professional
Axion Health Care of Long Island
Melville, New York
08.2017 - 01.2019
- Provide direct support to clients by performing personal hygiene, feeding, transporting, administering medication, and accompanying the individuals in the communities
- Collaborating with individuals on their self-expression, goals, and objectives
- Processing documentation for forwarding to the organization database
- Maintaining collaboration with the client to complete their service plans maintained a clean, safe, and well-organized patient environment
Residential Supervisor
Family Residence and Essential Enterprise
Bethpage, New York
12.2016 - 12.2018
- Supervise the day-to-day activities of the program
- Effectively manage a team by clear communication, building trust, setting clear expectations, and delegating tasks
- Providing regular feedback with staff and fostering collaboration with my team members
- Maintain ongoing communication with the individual, family members, and other collateral providers involved with the program individuals we serve
- Works with people to support and teach them life skills, ensures residence and individual finances
- Managed approximately twenty-five incoming calls, emails, and faxes per day from customers
- Documentation completed by staff and the people we serve
Customer Service
Herbal Life company
Hicksville, New York
01.2011 - 04.2012
- Maintain team productivity with effective communication independently with little to no supervision
- Navigate multiple systems and program windows
- Managed a high volume of customer inquiries, demonstrating excellent critical thinking skills in documenting call notes & customer interactions
- Strong verbal, and written skills, fluent in English
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members
- Managed approximately thirty incoming calls, emails, and faxes per day from customers
- Managed approximately fifty-calls, emails and faxes
Disaster Case Manager
Catholic Charities
Hicksville, New York
01.2013 - 05.2016
- Disaster Case Manager provided clients affected by Hurricane Sandy and helped recover services
- Collaborated with construction teams, engineers, food pantries, counseling agencies, social workers, FEMA, Red Cross, and medical services
- Managed approximately forty incoming calls, emails, and faxes per day from customers
- Utilized conflict resolution skills when necessary to address challenges faced by clients during the recovery process, fostering positive outcomes for all parties involved
- Improved disaster recovery outcomes by developing and implementing comprehensive case management plans
- Participated in professional development opportunities to stay current on best practices related to disaster case management
Education
Masters - Human Services Leadership
St. Joseph College
01.2013
Bachelor's degree - Community Health Human Services, Social Work
St. Joseph College
01.2012
Associate's degree - Social Work
Suffolk Community College
01.2010
Skills
- Social work
- Applied behavior
- Critical thinking
- Crisis intervention
- Psycho-social assessment
- Advocacy
- Problem-solving
- Computers
- Punctual and dependable
- Technical knowledge
- Scheduling
- Initiative-taking
Certification
- Disaster Case Management
- Harassment Prevention
- OPWDD Prevention of Choking Aspiration
- HIPPA
- Trauma Care
- Mandated Reporter
Accomplishments
- Supervised team of forty staff members.
References
Available upon request.
Profilelink
https://bold.pro/my/eaa4%2D250123093801/107r
Timeline
Program Supervisor/Social Work
Well Life Network
12.2023 - 07.2024
Caregiver
Private Duty
11.2022 - 05.2023
Program Supervisor
Long Island Adolescent Family Services
11.2022 - 05.2023
Program Supervisor
Federation of Organization
10.2021 - 01.2022
Supervisor/ Assistant Supervisor
Independent Group Home Living
03.2019 - 10.2021
Direct Support Professional
Axion Health Care of Long Island
08.2017 - 01.2019
Residential Supervisor
Family Residence and Essential Enterprise
12.2016 - 12.2018
Disaster Case Manager
Catholic Charities
01.2013 - 05.2016
Client Advocate
Family Service League TLC Program
06.2011 - 01.2020
Customer Service
Herbal Life company
01.2011 - 04.2012
Masters - Human Services Leadership
St. Joseph College
Bachelor's degree - Community Health Human Services, Social Work
St. Joseph College
Associate's degree - Social Work
Suffolk Community College
- Disaster Case Management
- Harassment Prevention
- OPWDD Prevention of Choking Aspiration
- HIPPA
- Trauma Care
- Mandated Reporter
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